Engagement Manager; L1 Austin​/Dallas

Level 1

IT Engagement Lead — Client-Directed Delivery

The Level 1 IT Engagement Manager is responsible for leading the day-to-day delivery of an IT project, service, or workstream where the client retains significant responsibility for strategic direction and tactical day-to-day work direction
.

The Engagement Manager serves as the primary delivery leader between the client and the delivery team, ensuring that client priorities are translated into effective execution, resources are appropriately coordinated, and commitments are delivered according to agreed expectations.

The Level 1 Engagement Manager is primarily a delivery leadership and coordination role
. The client remains actively involved in directing both the strategic priorities and, to some degree, the tactical execution of the work.

The Level 1 Engagement Manager is also focused on proactively serving as an objective advisor for the client to support additional opportunities to expand scope of current engagements as well as identifying opportunities for additional project/service engagements
.

• Serve as the primary day-to-day delivery contact for assigned client stakeholders.
• Establish and maintain productive working relationships with client counterparts.
• Translate client priorities, requirements, and direction into actionable team objectives.
• Facilitate regular status meetings, planning sessions, issue reviews, and operational communications.
• Ensure client expectations, priorities, and changes are clearly communicated to the delivery team.
• Escalate material risks, issues, dependencies, and decisions to appropriate client stakeholders.

• Lead one or more IT teams supporting a defined project, service, or workstream.
• Coordinate team activities against client-defined priorities and objectives.
• Monitor budget progress, financial/delivery milestones, dependencies, deliverables, and commitments.
• Maintain visibility into delivery risks and take appropriate corrective action.
• Ensure work is appropriately documented and communicated.
• Support the team in resolving day-to-day delivery obstacles.

• Provide operational leadership and coordination to assigned delivery resources.
• Establish clear accountability for assigned activities.
• Facilitate effective collaboration across technical and functional resources.
• Identify resource constraints and communicate them to client and internal leadership.
• Support development and performance management of team members where applicable.

• Monitor engagement scope, utilization, hours, and basic financial performance.
• Identify potential scope changes or work outside the agreed engagement parameters.
• Support change-control processes.
• Escalate potential commercial issues before they materially affect the engagement.
• Maintain accurate reporting and engagement documentation.

• Monitor delivery quality against agreed client requirements.
• Identify emerging risks and dependencies.
• Maintain issue and risk logs where appropriate.
• Ensure agreed processes and controls are followed.
• Escalate issues that exceed the Engagement Manager's authority.

A successful Level 1 Engagement Manager can independently coordinate and lead delivery
, but does not necessarily own the client's overall strategic direction.

The defining characteristic is:

The client provides substantial strategic direction and remains involved in tactical day-to-day direction; the Engagement Manager converts that direction into organized, accountable execution.

Typical experience: 3–6+ years of relevant IT experience, including approximately 1–3+ years in an…