Customer Success Manager

At Sapphire Studios, we don't just market; we craft the future. As a dynamic, forward-thinking creative powerhouse, we harness the unparalleled potential of artificial intelligence to sculpt next-gen ads that stand out and convert on cutting-edge social platforms like Tik Tok, Snapchat, Meta, and beyond.

Our commitment to transcending the ordinary has roots in our inception. Sapphire was founded by visionaries Thomas Ma and Anish Dalal, both trailblazers featured on Forbes' 30 Under 30 in Marketing & Advertising. Our ethos is about leading, not following.

Our elite status as an official Tik Tok marketing partner is a testament to our expertise. With over a year of deep immersion in this burgeoning ads ecosystem, we've redefined success, amassing a clientele that includes household names like Our Place, Wayfair, Fabletics, Subway, Merceri, GoPuff, and many other brands that have captured your imagination on Tik Tok.

Join us at Sapphire, where the future of marketing isn't just predicted; it's designed.

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You represent Sapphire to the clients that we work with. You will be the central point of communication, and your goal is to ensure that our clients feel confident in working with us. Your skills and responsibilities include:

• Building rapport on client meetings and in communication channels
• Having a pleasant, friendly, and professional attitude
• Active listening. Being able to read between the lines, understand client needs, and translate those needs to the creative team
• Working with the creative team: you will not be responsible for creative ideation, but you will be responsible for deliverables; making sure that deliverables are on-time, presentable, and reflect client needs
• Managing timelines. We work with tight timelines, and it will be your duty to drive us forward, nudging whenever necessary
• Organization and documentation (meeting notes, tracking metrics, etc) for every campaign (very crucial)
• Knowledge of Google Sheets, Slack, Zoom and Asana
• Solution oriented: able to effectively pivot when client challenges arise to deliver favorable solutions within campaign scope.
• Have an interest in leveraging ai to improve work efficiency

• Checking with the team you are working with on Slack (Deliverables needed for client. Example: Presentation, Content, etc..)
• Responding back to clients on Slack/ + Team
• Communicating deadlines with team to ensure both client and sapphire creative team is align with the same goal
• QC checking final content before it’s sent to the client to assure that we meet all the request by the client
• Responding to emails to client request
• Taking notes for the call to ensure we don't miss anything important said by the client