Director, Executive & Internal Communications

Role Overview

We are seeking a Director, Executive and Internal Communications to lead and evolve our Executive Communications and Internal Relations programs. This high‑impact role is at the center of Sprinklr’s narrative—shaping how our leadership communicates, how our employees connect to our strategy, and how our story shows up across the enterprise and into the market.

• Serve as a trusted advisor and strategic partner to senior executives, shaping their voice, narrative, and presence internally and externally.
• Lead development of high‑impact executive communications including All Hands, senior leadership forums, keynotes, major announcements, and thought leadership.
• Partner with executives to translate business strategy into clear, compelling, and authentic messaging.
• Elevate executive visibility and consistency through disciplined narrative planning and storytelling.

• Own and evolve Sprinklr’s internal communications strategy—ensuring alignment with business priorities and cultural transformation.
• Design and manage a multi‑channel internal communications ecosystem, optimizing channel use based on audience, purpose, and impact.
• Develop clear, engaging content that drives understanding of strategy, reinforces priorities, and builds employee confidence and alignment.
• Champion two‑way communication—ensuring employee feedback loops are embedded and actionable.

• Work closely with External Communications, refining executive narrative frameworks that connect product innovation, customer value, and company strategy.
• Ensure consistency of messaging across executive communications, internal channels, and key moments.
• Drive proactive storytelling that positions Sprinklr’s leadership as credible, differentiated, and forward‑looking.

• Build and operationalize annual and quarterly communications plans tied to company priorities.
• Establish clear KPIs and measurement frameworks to track effectiveness, engagement, and reach.
• Lead high‑stakes communications initiatives including transformation milestones, organizational changes, and major announcements.
• Identify and implement AI workflows and agents to improve productivity and efficiency.
• Partner closely with External Comms, Brand, Digital, HR, Product Marketing, and Field teams to ensure coordinated execution.

• Lead and mentor a high‑performing communications team and agency partners as needed.
• Act as a strong cross‑functional collaborator—earning trust and influence across executive and functional leadership.
• Bring a clear point of view while remaining pragmatic, adaptable, and solutions‑oriented.

• Executive voices are clear, consistent, and impactful—driving confidence internally and credibility externally.
• Employees have a strong understanding of strategy and feel informed, engaged, and aligned.
• Internal communications are proactive, integrated, and data‑driven—not reactive or fragmented.
• Sprinklr’s narrative is cohesive, differentiated, and consistently reinforced across leadership moments.
• Communications is viewed as a strategic partner to the business—not a support function.

Experience:

8–10 years of progressive experience in strategic, corporate, or executive communications roles. Experience in SaaS, technology, and/or publicly traded companies strongly preferred. Proven track record supporting senior executives (C‑suite or equivalent) in high‑visibility environments, and supporting the visibility and credibility of those voices in the marketplace. Experience building or scaling internal communications programs in complex, fast‑moving organizations.

• Exceptional writing and storytelling skills—clear, concise, and authentic.
• Strong strategic acumen with the ability to connect communications to business outcomes.
• Deep understanding of internal channel strategy and how to reach diverse employee audiences effectively.
• Executive presence and ability to influence the highest levels of the organization.
• Strong judgment, instincts, and ability to…