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Senior Research Manager, CX & Tracking Insights
Job in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-07-16
Listing for:
News Corporation
Full Time
position Listed on 2026-07-16
Job specializations:
-
Marketing / Advertising / PR
AI Business & Operations
Job Description & How to Apply Below
is seeking a Senior Research Manager, Tracking to lead our CSAT and Client NPS programs, owning the tracking ecosystem and driving insights across product, marketing and care teams. You will design surveys, analyze large datasets, and build dashboards to inform strategic roadmaps.
You will partner with cross‑functional teams, leverage Medallia and other CX platforms, and apply AI tools for text analysis to scale operations and improve customer experience.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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