Client Solutions Vertical Manager - Scaled Client Solutions - Global Business Solutions - Austin

Client Solutions Vertical Manager

The scaled account team aims to help businesses, agencies and brands of all sizes unleash their creative side, connect with our audience, and drive revenue and growth. To help businesses achieve their marketing goals on Tik Tok, no matter how big or small, our team combines operational expertise with a customer-centric strategic mindset. You will be doing so by designing and executing scaled sales & service delivery strategies, as well as ensuring that our customers have the right tools and product at their fingertips.

About the Role:

The Client Solutions Vertical Manager will be responsible for driving strategy, account activation, and revenue growth. They will report into the Head of Client Solutions and serve as the advocate for their category both internally and externally, acting as the voice of the customer to influence go-to-market and product strategies. They will manage the Client Solutions Managers (CSM) and work closely with the Scaled Sales and Product teams.

Success in this role requires strong leadership in project and relationship management, client education, campaign success, and the ability to tell compelling stories that demonstrate Tik Tok's ability to drive client objectives, while scaling best practices across key clients.

Responsibilities:

• Become a subject matter expert and clearly articulate how Tik Tok can best serve these clients.
• Train and empower the team to serve as external product consultants, educating clients and agencies on alpha and beta product solutions, scalable innovations, and best practices to grow existing partnerships.
• Partner with Vertical Leadership as a strategic thought partner, identifying priorities, growth opportunities, and efficiencies through data-backed recommendations and insights.
• Leverage data to identify consumer trends and lead your CSM team in developing and evolving playbooks that drive measurable client business outcomes.
• Coach and develop Client Solutions teams on consultative, data-driven campaign analysis and selling at scale, while fostering a culture of accountability and high performance.
• Maintain up-to-date expertise on Tik Tok's features, ad units, measurement, attribution, and KPIs, and consult clients on how to link platform value directly to ROI.
• Collaborate with Product to drive innovation by systematically surfacing advertiser needs and feedback to inform product roadmaps.

Qualifications:

• Minimum Qualification(s):
  Experience in digital advertising, ad sales, or brand/performance marketing. Experience managing client solutions teams, with proven success in talent development and scaling teams. Willingness to work in Austin (Texas), with extensive travel expected.
• Preferred Qualification(s):
  Experience managing advertisers across the full funnel, with a deep understanding of their challenges and objectives within this vertical. Experience building relationships with top marketing decision-makers at brands and agencies. Strong ability to analyze data, translate insights into actionable strategies, and assess campaign performance effectively. Proven ability to proactively troubleshoot, escalate through the proper channels. Proactive attitude with excellent project management, stakeholder management, organizational, and analytical skills.
  
  Experience diagnosing and solving technical problems with product and engineering teams. Ability to translate complex technical concepts into clear, compelling business narratives for non-technical stakeholders.

About Tik Tok

Tik Tok is the leading destination for short-form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of Tik Tok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people.

We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless.

Join us.

Diversity & Inclusion

Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Tik Tok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our…