Digital Media Officer

Job Title

Digital Media Officer

Agency

Texas Division of Emergency Management

Department

Media and Communications Division

Proposed Minimum Salary

$5,833.34 monthly

Job Location

Austin, Texas

Job Type

Staff

Job Description

GENERAL DESCRIPTION:

The Texas Division of Emergency Management (TDEM) is an emergency response entity and this status can affect working hours, travel and change in duties as needed. Under general direction, the Digital Media Officer will develop and execute digital media strategy to maximize agency branding and effectively engage with communities across the state to develop beneficial relationships, and to share pertinent preparedness, response, recovery, and mitigation information with members of the public.

The Digital Media Officer will use paid/earned advertising to implement the agency's social media strategy and must demonstrate the ability to develop an effective social media marketing plan to reach targeted audiences. This position will also support the agency's website development, design, management, operations, and content publishing.

The Digital Media Officer uses the latest digital technologies for social media and website analytics and trends to produce reports that will aid the overall agency communications strategy and goals.

* Final pay rate commensurate with experience and will be determined by the Division Chief, Media and Communications. $5,833.33 - $7,083.00 monthly/ $70,000.00 - $85,000.00 annually

* Candidates will be asked to share social media/web portfolio at time of interviews.

* This position is located on-site and not subject to telecommuting.

ESSENTIAL

JOB DUTIES AND RESPONSIBILITIES:

* Manages the social media publishing calendar in coordination with Media and Communications personnel to keep constituents informed, grow agency brand, support all aspects of statewide emergency management initiatives, and build an online reputation to leverage the agency's position as a trusted source of disaster information.

* Performs research on current benchmark trends and audience preferences, analyzes data for insight and iteration.

* Establishes social media strategy and goals to maximize agency positive branding (e.g., response period, response to feedback, etc.)

* Designs and implements social media strategy to align with agency goals, utilizing social media analytics and metrics.

* Generates, edits, and shares engaging content daily with original and unique copy, photos, videos, etc.

* Copywrites and edits posts for agency-branded social media, including employee social media sharing recommendations.

* Creates, curates, and publishes original and high-quality content for all social media platforms and the agency's website

* Develops an internal social media style guide to refine agency brand voice across channels. Be the go-to resource for the agency on social media trends, analytics, and best practices.

* Works with Digital Media and Design personnel on creating social media assets that reinforce the agency's visual branding and support social media campaign efforts.

* Works collaboratively with team members to develop and support a strategy to maintain and grow web traffic and user engagement.

* Manages and updates agency's website within Webflow, Content Management System (CMS).

* Manages site reporting activity, recommends improvements and anticipates future needs and changes for agency.

* Monitors activity, manages social media messaging, and actively engages with followers, as well as maintaining updated content on the TDEM website during active and declared disasters.

* Works with agency web personnel in monitoring web traffic metrics to reach cross-promotional goal on all platforms.

* Produces a regular analysis of social media activity, growth, sentiment, and popular conversations across the agency's reach.

* Collaborates with statewide and regional communications staff to ensure brand and messaging consistency and effectiveness.

* Maintains an active presence and engagement with followers, monitors reviews, and identifies opportunities for the Media and Communications division to amplify accurate and reliable information.

* Stays up to date with current technologies and trends in social media, design tools, and applications.

* Provides internal consultation on best practices pertaining to the web and guidance on how to proceed with web-related projects.

* Maintains quality control of all information released on behalf of the agency.

* Acts as a technical resource in the area of web graphics, banners, buttons, advertisements, infographics and publication design software, hardware and techniques.

* Completes projects and special assignments as requested by supervisor and/or Executive Management.

* Monitors and optimize site performance.

* Ability to travel up to 25%.

* Face-to-face and person-to-person interactions are required.

* Maintain a regular course of attendance during assigned work schedule and work extended hours when needed.

* Performs other duties as assigned.

This document represents the…