Manager, Customer Operations Communications & Employee Engagement

Company Description

About Abb Vie

At Allergan Aesthetics, an Abb Vie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit  Follow Allergan Aesthetics on Linked In.

We are seeking an experienced communications manager based in Austin, Texas, to serve as the embedded communications partner for Customer Operations and the Austin site. This individual will work closely with local leaders and employees to strengthen communication, engagement, and connection while supporting broader Allergan Aesthetics U.S. Commercial priorities.

A core focus of the role will be establishing a strong, consistent cadence of Austin site and leadership communications, including quarterly and end-of-quarter updates, local town halls, site materials, employee announcements, and engagement campaigns. Through close partnership with Austin colleagues, the Manager will develop a deep understanding of the organization, its people, and the end-to-end customer experience.

Building on that foundation, the Manager will provide increasingly strategic communications support for Customer Operations programs, milestones, and operational initiatives. This individual will translate complex topics into clear, coordinated communications, connect Customer Operations work to broader commercial priorities, and help anticipate communications needs, opportunities, and risks.

As a member of the broader Corporate & Commercial Communications team, this individual will collaborate regularly with communications colleagues while operating day to day alongside the Austin-based leaders and employees they support. The role requires a proactive, highly independent communications professional who can build trusted relationships, readily integrate into projects, and manage work from strategy and stakeholder counsel through development, approvals, and execution.

• Build a working knowledge of Customer Operations, the Allergan Aesthetics product portfolio, and the end-to-end customer experience to provide increasingly strategic and informed communications counsel.
• Develop and execute communications plans for Customer Operations programs, milestones, and operational excellence initiatives, connecting the work to broader U.S. Commercial priorities and the Allergan Aesthetics brand.
• Translate complex operational information into clear, relevant, and actionable communications.
• Proactively build relationships with project teams and subject-matter experts; embed within relevant initiatives; and identify communications needs, opportunities, and risks.
• Develop a working understanding of order management, distribution, and related processes, partnering with subject-matter experts to communicate operational topics accurately and effectively.
• Develop and manage communications for operational initiatives, recurring business needs, disruptions, emerging issues, and other time-sensitive developments affecting the employee or customer experience.
• Exercise independent judgment to develop recommendations, propose solutions, establish next steps, and advance work with appropriate leadership oversight.
• Maintain an integrated Customer Operations communications calendar and provide visibility into upcoming milestones and audience impacts.
• Establish appropriate feedback and measurement mechanisms to assess communications effectiveness and inform future planning.

• Serve as a trusted communications partner to Austin site leaders and their teams, becoming a visible and integrated member of the local organization.
• Lead planning and content development for quarterly and end-of-quarter leadership communications, local town halls, employee meetings, organizational announcements, and other recurring site communications.
• Establish and manage an effective…