Director, Marketing Ops

Cybercrime is rising, reaching record highs. According to the FBI's IC3 report total losses exceeded $16 billion. With investment fraud and BEC sams at the forefront, the message is clear: the real estate sector remains a lucrative target for cybercriminals. At CertifID, we take this threat seriously and provide a platform that verifies the identities of parties involved in transactions, authenticates wire transfer instructions, and detects potential fraud attempts.

Our technology is designed to mitigate risks and ensure that every transaction is conducted with confidence and peace of mind.

We are guided by core values and a world without wire fraud. Our team is committed to enhancing security and fighting fraud- where your work drives real, meaningful impact. We know we couldn’t take on this challenge without our incredible team and have been recognizes as one of the Best Startups to Work for in Austin, made the Inc. 5000 list, and won Best Culture by Purpose Jobs two years in a row.

• Guard The Customer:
  We exist to protect people, their money and their trust. We start with their problem and build secure solutions worthy of the responsibility.
• Raise The Bar:
  Growth is something we choose every day. We push ourselves to learn, improve, and do our best work.
• Influence Outcomes:
  Leadership is how you show up. We take ownership, act with urgency, and follow through.
• Teamwork Wins:
  Great work is a team effort. We show up for each other, communicate openly, and get better together.

CertifID is on a mission to make payment fraud impossible. Every year, billions of dollars disappear from real estate closing tables and we are the company that stops it. We are winning. Revenue is growing, customers are expanding, and the product is working. In this role you will have direct access to revenue leadership. You will work with the Vice President of Revenue Operations and have visibility in to where strategy gets maid, not just executed.

• Own marketing program operations. Build and maintain the campaign planning infrastructure, from how programs get scoped and launched to how results get tracked and reported. Your goal is that the marketing team can execute with speed and still have clear answers about impact.
• Run funnel measurement and pipeline reporting. Develop and maintain the frameworks that connect marketing activity to pipeline and revenue. Track campaign performance, funnel conversion, and marketing ROI across channels. When the pipeline is moving up or down, you’ll help leadership understand why and what to do about it.
• Build the dashboards and reporting cadence that marketing and revenue leadership rely on. That includes weekly pipeline health, campaign performance, funnel conversion, and program ROI. Reports should answer real questions, not just surface data.
• Partner on marketing planning. Work with marketing leadership to translate growth goals into executable programs with clear timelines, owners, and measurement frameworks. Own how the team structures its planning cycles, quarterly and annually.
• Drive cross-functional alignment. Keep marketing tightly connected to sales, finance, and customer success throughout the full go‑to‑market funnel. Lead handoffs, attribution frameworks, and shared definitions of pipeline health don’t maintain themselves.
• Improve how the team operates. Identify where campaigns slow down, where reporting is manual, and where execution could be cleaner. Build processes that reduce friction and improve speed without introducing complexity.
• Support experimentation and iteration. Help marketing teams measure new programs, analyze results quickly, and build on what works.
• Use AI as operational leverage. Embed AI tools into your workflow — automating reporting, accelerating analysis, and reducing manual work across the marketing organization. This isn’t aspirational; it’s an expectation of how you work.
• Manage and develop one direct report. Set clear expectations, remove blockers, and invest in their development.

• 7+ years in Marketing Operations, Growth Operations, or a closely related role at a B2B SaaS or high-growth technology…