Customer Marketing Specialist

About Us

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This hybrid role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At Logic Monitor, we hire within our Centers of Energy—vibrant locations where our teams connect, collaborate, and innovate. To learn more about life at Logic Monitor, check out our Careers Page.

Logic Monitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. Logic Monitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, Logic Monitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.

Our customers love Logic Monitor s ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. Logic Monitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. Logic Monitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of Built In s Best Places to Work for the seventh year in a row!

As a Customer Marketing Specialist
, Expansion Programs & Customer Campaigns, you will play a key supporting role in executing customer marketing campaigns designed to drive engagement, product adoption, and revenue expansion.

You will work across several high-impact areas, including lifecycle campaigns, customer communications, webinars, and targeted expansion initiatives. You will collaborate closely with Customer Success, Demand Generation, Product Marketing, and Sales teams to deliver coordinated, data-driven campaigns that support customer growth. This role is ideal for someone looking to build a strong foundation in campaign execution, lifecycle marketing, and customer growth strategies in a fast-paced B2B SaaS environment.

Here s a closer look at this key role:

• Support execution of customer marketing campaigns focused on adoption, engagement, and expansion
• Assist in developing campaign assets, including emails, landing pages, and webinar materials
• Partner with Customer Success and Product Marketing to align campaigns with customer needs
• Coordinate campaign timelines, deliverables, and stakeholder inputs
• Track and report on campaign performance metrics and outcomes
• Support segmentation and targeting for customer communications
• Maintain campaign calendars and documentation
• Contribute ideas to improve campaign performance and engagement
• Proactively learn and apply customer marketing and lifecycle best practices

• 4+ years of experience in marketing, customer success, or related roles (internships acceptable)
• Strong written communication skills, especially for email and campaign content
• Analytical mindset with interest in campaign performance and metrics
• High attention to detail and ability to manage multiple projects
• Comfortable working in a fast-paced, collaborative environment
• Familiarity with marketing automation tools (e.g., Marketo, Hub Spot) preferred
• Highly organized, proactive, and results-oriented
• Openness to leveraging AI tools…