Global Head of Growth, Amazon & Marketplaces

* This role is based in our Austin HQ. The team works in office Monday-Thursday, with the option to work remotely on Fridays.

Made In is looking for a Global Head of Growth, Amazon & Marketplaces to own and scale our third-party marketplace business as a full P&L, starting with Amazon US and owning our international footprint (Canada, UK, Australia, Europe, and more).

This is a builder's seat. You'll operate as the general manager of the channel: strategy, execution, and financial outcomes, in tight partnership with brand, merchandising, supply chain, and performance marketing. Made In has scaled as a DTC-first, restaurant-credibility brand: professional-grade cookware trusted by 4,000+ restaurants and 150+ James Beard-recognized chefs. Your job is to translate that equity into a global marketplace channel.

• Own the Amazon business end-to-end (global): P&L, growth roadmap, and channel strategy
• Set and defend marketplace pricing and assortment strategy so Amazon complements, rather than undercuts, DTC and wholesale (Crate & Barrel, Macy's, Bloomingdale's, Costco)
• Run Seller Central operations: catalog, listings, keyword and search strategy, PDP and A+ content, Brand Store
• Own onsite conversion-rate optimization (CRO) strategy: content requests, content optimization, and testing
• Own Amazon Advertising and marketplace performance, with hands-on oversight of Sponsored Products, Sponsored Brands, Sponsored Display, DSP, and AMC — coordinating with the existing paid social/search team so marketplace spend and brand-site spend aren't competing for the same demand. Evaluate advertising alongside pricing, Buy Box, listing health, content, conversion, organic rank, inventory, contribution margin, and incremental growth.
• Own FBA strategy — demand planning, inbound placement and inventory positioning, in-stock performance, and cost mitigation (freight, fees, placement)
• Set growth priorities, performance targets, and execution roadmaps across marketplace channels (Amazon, Walmart, eBay)
• Stand up international marketplace presence — sequencing, localization, and operational setup for Canada, UK, Australia, and future markets (China under evaluation)

• Monitor competitors and marketplace trends
• Protect brand integrity on-platform: enforce MAP, monitor unauthorized sellers/resellers, and manage fraud and counterfeit risk (building on existing fraud-prevention work)
• Manage external agency and platform partners; bring the right things in-house as the channel scales
• Partner cross-functionally with Brand, Merchandising, Supply Chain, Finance, and Performance Marketing to align investment, pricing, and growth priorities
• Build dashboards and reporting that tie marketplace performance into company-wide revenue and marketing measurement; regularly present results, risks, and strategic recommendations to leadership
• Represent the channel to executive leadership as the accountable owner

• 7-10+ years in e-commerce/marketplace management, with deep hands-on Amazon experience (Seller Central)
• Track record scaling a marketplace business to $100M+ in revenue, ideally in a premium/DTC-heritage physical product brand (housewares, kitchen, or adjacent categories a plus)
• Experience owning a P&L, not just running campaigns
• Fluency across the full Amazon stack: search/SEO, content, retail media, FBA/supply chain, and platform operations
• International marketplace launch experience (UK/EU, Canada, Australia) strongly preferred
• Experience protecting brand pricing/positioning in a marketplace environment — you understand the tension between growth and brand equity, and know how to manage it
• Comfortable managing agencies and cross-functional stakeholders while staying hands-on with the day-to-day
• A builder mindset: this channel needs someone who’ll build the playbook, not just execute one that already exists

• True end-to-end ownership of a major growth channel at a fast-growing, founder-led brand
• Direct visibility with the CEO and executive team
• A brand with real credibility to work with — restaurant and chef trust as built-in proof, not a story to manufacture
• Ground-floor opportunity to build…