Senior Manager, Visual Storytelling & Messaging Expert

Job Category

Operations

Job Details

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Visual Storytelling & Messaging Expert serves as the creative engine for executive leadership, bridging the gap between complex technical product narratives and high‑impact visual delivery. You are the storyteller of the key messages, transforming abstract strategic initiatives into clear, compelling, and visually resonant narratives for sales, customers, and industry.

• Translate vision and complex technical roadmaps and messages into cohesive, audience‑specific visual experiences.
• Standardize visual delivery by creating and managing a reusable asset and content library.
• Partner with your leadership, Executive Communications and Marketing to drive key narratives delivered via speaking engagements and easy to follow assets, ensuring content resonates for internal and external audiences.
• Streamline creative workflows with leadership to ensure 90%+ on‑time delivery and on target messaging for presentations and assets.

• Serve as the primary steward for messaging, ensuring visual assets and accompanying narratives are in lockstep regarding tone, values, and clarity.
• Develop and maintain a "Visual Messaging Playbook" that defines how we visualize key concepts across all enablement collateral.
• Simplify messaging to drive clarity and alignment on company and business organization direction.

• Act as the strategic creative partner, collaborating across teams as a "whiteboard partner" for rapid brainstorming sessions.
• Be expert in designing high quality presentations, assets, and imagery; while being able to create art direction for designers or creative agencies when appropriate/
• Establish and manage feedback loops that reduce revision cycles

• The "Double-Threat" Skillset:
  Mastery of both the message (copywriting, narrative arc) and the medium (high‑fidelity design in Google Slides, Adobe Creative Suite, Figma). Strong with words and expert and expert at design.
• Executive Agility:
  High comfort level with ambiguity and rapid timeline shifts. You thrive when asked to "whiteboard" a concept 24 hours before a major stage event.
• Translational Intelligence:
  The ability to take a deeply technical "product-first" slide and pivot it to a "value-first" customer narrative without losing accuracy.
• Visual Facilitation:
  Adept at whiteboard and extracting ideas from brainstorming sessions to clear, simple narratives and strong visuals.

• 10
  -15 years experience in messaging, storytelling for software, platform or services business
• 8+ years in creative and visual design
• Expert in Google Slides, Adobe Creative Suite, Figma
• Excellent experience in video editing
• Strong Relationship builder:
  Proven track record of building trust across teams to surface Customer Success stories on our latest initiatives

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll…