Bilingual Market Coordinator

Description

About Central Texas Food Bank

The Central Texas Food Bank (CTFB) is the largest hunger-relief organization in Central Texas and a proud member of the Feeding America network. From its headquarters in Austin, CTFB serves a 21-county region on a mission to increase food access by providing nutritious food, leading hunger and poverty advocacy efforts, and transforming lives through programs, education, and innovative solutions.

Through a combination of direct-service programs and a network of approximately 250 nonprofit community partners, CTFB supports over 612,000 food-insecure individuals annually.

We offer a collaborative and community-focused culture that values Service, Integrity, Dignity, Collaboration and Innovation. We're seeking dedicated, mission-driven professionals to help us shape a healthier future for our neighbors. Join us in our vision of ensuring that all Central Texans will have immediate and equitable access to nutritious food.

Position Overview

The Market Coordinator supports the growth and success of Central Texas Food Bank's (CTFB) Fresh Harvest Market. CTFB's Fresh Harvest Market offers emergency access to free, nutritious food for Central Texans experiencing food insecurity. Located onsite at CTFB's headquarters in Austin, the market provides a dignified, choice-based shopping experience where neighbors can select fresh produce, shelf-stable groceries, and garden-grown items that meet their household's needs.

In addition to food, visitors receive personalized support through a case management model that connects them to benefits like SNAP and other community resources. . Responsibilities include overseeing client intake and providing food assistance to individuals and families, connecting clients to community resources, coordinating volunteer activities, and ensuring proper inventory and facility maintenance This position plays a critical role at the Food Bank to address food access and health among food insecure clients, helping those clients to live healthier, more stable and self-sustaining lives.

This position can also be physically demanding, as this role oversees the stocking of the pantry, and requires heavy lifting (up to 50 lbs.) most days.

Relationships

The position reports directly to the Pantries Manager. While situated within the Client Programs and Services department, this role involves close collaboration with teams in Benefits and Emergency Services, Logistics, Culinary, and Community Nutrition.

Requirements

Your Qualifications

• High School diploma or equivalent required, bachelor's degree in social work or related field preferred; relevant work experience may substitute for a degree

• 2+ years related work experience

• Bilingual in English and Spanish required

• Experience providing superior customer service with a focus on relationship management in a service-delivery setting.

• Ability to repeatedly lift up to 50 lbs. regularly

• Ability to adapt communication style to unique audience and cultural context, proactively identifying and overcoming breakdowns in communication.

• Experience developing innovative client-focused strategies and leading successful execution, in a dynamic, highly collaborative environment.

• Flexibility in response to change, adapting quickly to shifting priorities while staying focused on solving problems with creative solutions.

• Proficiency in Microsoft Office suite (Word, Excel, Outlook, and PowerPoint) and the ability to quickly learn and navigate client intake software and other database systems.

• Knowledge of Central Texas and its network of services for low-income families (preferred).

• Exemplary interpersonal and verbal communication skills.

• Strong moral compass with commitment to improving the lives of those we serve in a dignified environment.

• Willingness and desire to work with people from diverse ethnic, socioeconomic and religious backgrounds.

• Experience managing interactions with difficult individuals and supporting vulnerable populations, demonstrating empathy and resilience.

• Ability to work independently while also collaborating effectively within a team.

Your Responsibilities

• Provide food assistance to individuals and families at the Fresh Harvest Market.

• Assist clients during their pantry visit by carrying bags, retrieving food items, highlighting nutritious options and healthy pairings, and providing food assistance referral information as needed.

• Utilize client intake software platform to verify client eligibility, ensure accurate data entry, and document services provided in compliance with established procedures.

• Support clients in accessing relevant resources to connect them with additional services that address their needs.

• Interact with clients in a professional, respectful, and trauma-informed manner, fostering a welcoming and strengths-based environment for all pantry visitors.

• Maintain pantry inventory by ordering food items, monitoring stock levels, and ensuring shelves are well-stocked and organized.

• Lift and transport up to 50 lbs. as needed to…