Learning and Events Support Specialist

Location:

Austin, Texas

Reports to:

Learning & Network Development Manager
Effective:
May 6, 2026

Texas CASA (Court Appointed Special Advocates) is part of a national volunteer movement that began in 1977 in Seattle when a juvenile court judge conceived the idea of citizen volunteers speaking up for the best interests of children who are in foster care due to allegations of abuse or neglect. Today, the CASA movement has evolved into one of the largest volunteer organizations in the country.

Judges appoint CASA volunteers to advocate for children in court, school and other settings with the goal of reuniting children with their families. Collectively, the local CASA programs in Texas serve the majority of Texas’ 254 counties. As integral members of their respective communities, they recruit, train, supervise and support court-appointed volunteers to advocate for the best interest of children.

Local programs also coordinate and collaborate with other service providers who share the mission of supporting Texas families.  

Established in 1989, Texas CASA is the statewide membership association for all local CASA programs. In this role, we support the CASA network by serving as the administrator of state and federal funds, setting and monitoring standards, providing training, leading a statewide volunteer recruitment campaign, advocating for public policy and more. Texas CASA is committed to partnering with statewide stakeholders and the CASA network to elevate best practices when working with children and families.

Texas CASA is a registered 501(c)(3) organization with a mission to support local CASA programs with training, community awareness, resources and public policy to make a positive difference in the lives of children and families in Texas.

POSITION SUMMARY:

The Learning & Events Support Specialist is the operational backbone of Texas CASA's learning and events infrastructure. This part-time role supports the design and development of e-learning courses, administers the CASA College LMS (Absorb), provides help desk support to staff and volunteers, hosts virtual events, and cross-trains in Cvent event management to support the Strategic Network Support team. This position works closely with the Learning and Network Development Manager to ensure all digital learning and event experiences are well-organized, accessible, and impactful across the Texas CASA network.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Assist in the design, development, and delivery of e-learning courses and digital resources using Articulate 360, Storyline, and Canva under the direction of the Learning and Network Development Manager.
• Script, storyboard, and produce multimedia content including graphics, audio, and video for training programs.
• Apply adult learning principles and trauma-informed practices to all instructional design work.
• Collaborate with subject matter experts to translate complex child welfare content into compelling, accessible training.
• Administer and maintain the CASA College LMS (Absorb), including user management, troubleshooting, data reporting, and platform budget oversight.
• Provide LMS help desk support and training to staff and volunteers as needed; track new user activity and respond to access issues promptly.
• Upload completed presentations and trainings to the CASA College LMS for ongoing access and archiving.
• Maintain a structured workflow for organizing, tracking, and archiving course materials and evaluations.
• Support organization-wide virtual events as a Zoom host, ensuring smooth delivery of statewide webinars, trainings, and meetings.
• Cross-train in Cvent event management platform to support the Strategic Network Support team's events work as needed.
• Assist with Cvent event setup, registration management, and reporting during high-volume event periods.
• Serve as a point of contact for training-related vendors and contractors, coordinating communication and logistics in support of the Learning and Network Development Manager.
• Support the RFP process for training and learning initiatives by gathering information, coordinating logistics, and assisting with documentation as directed.
• Evaluate the effectiveness of training programs through surveys and performance metrics; contribute data to quarterly evaluation summaries for the Chief Network Services Officer.
• Participate in internal and network meetings to stay current on network discussions and organizational priorities.
• Maintain and update Texas CASA's training tracking form; run regular reports to monitor training data.

ADDITIONAL FUNCTIONS:

• Cross-team coordination, as needed.
• Support education initiatives as requested by the Strategic Network Support Director.
• Other duties as assigned.

QUALIFICATIONS:

Required:

• Bachelor's degree or commensurate experience in instructional design, education technology, communications, or a related field.
• Demonstrated experience building e-learning courses in Articulate 360 or Storyline (portfolio or work samples preferred).
• Experience with LMS…