Cat Foster & Adoption Support Coordinator

Position Summary & Overview

The Cat Foster and Adoption Support Coordinator plays a key role in advancing the goals of APA!’s Foster and Adoption Support Program, with a focus on foster placement and support. This position contributes directly to APA!’s mission to increase the live release rate across Texas by supporting a sustainable, inclusive, and high-impact model for foster coordination.

• Coordinate and train cat foster caregivers, staff, and volunteers to ensure compliance with APA! policies, procedures, and protocols.
• Provide concierge-level service to fosters and adopters, managing medical coverage inquiries, scheduling veterinary services, and addressing behavioral concerns.
• Oversee a caseload of cats with scheduled follow-ups and outreach to foster parents.
• Collaborate with onsite cat teams (care, adoptions, placement, intake) to ensure accurate information and medical requirements are provided for all cats and foster parents.
• Offer continuous support and exceptional customer service throughout the fostering journey, communicating medical and behavioral needs.
• Ensure fulfillment of medical and marketing needs for cats in foster care.
• Maintain a systematic approach using Airtable for tracking milestones such as vaccine schedules, preventatives, and spay/neuter dates.
• Work closely with Specialty Cat Coordinators to cover as needed.
• Train the Cat Foster + Adoption Support Volunteers and delegate tasks accordingly.
• Develop and maintain foster caregiver training materials and post adoption support resources.
• Assist in creating toolkits for fosters and adopters in collaboration with the program team.
• Support the events team by coordinating cat placements and event participation.
• Partner with volunteers on daily tasks to foster a collaborative culture.
• Support recruitment, onboarding, and retention of volunteers through guidance and encouragement.
• Recognize volunteer contributions and set volunteers up for success with clear task explanations.
• Complete other duties as assigned by management.

Collaborates closely with the Foster & Community Placement Program Manager, Cat Foster & Adoption placement specialists, clinic staff, and case managers. Works in partnership with volunteers and other staff to maintain a volunteer-powered culture.

• Demonstrate dependability, accountability, time management, reasoning, and good judgment.
• Attend and participate in all required training sessions and meetings.
• Maintain open communication with the Program Manager or designee and other colleagues.
• Partner with Volunteer Admins to support volunteers in the department.
• Adapt to change productively and perform related duties as assigned.
• Work evenings, weekends, and holidays as needed.
• Work in a high-volume, fast-paced, high-stress environment.
• Work autonomously when given goals and deadlines.

• Committed to embodying APA!’s core values:
  Innovation, Respect, Drive, Resourcefulness, Inclusion, and cultural values:
  Humble, Hungry, Smart.
• Commitment to APA!’s customer experience expectations.
• Passion for working well with staff, volunteers, and customers.
• Strong commitment to volunteer engagement and support.
• Comfortable working cross-functionally and serving as a liaison.
• Effective written and verbal communication skills; able to interpret rules and instructional materials.
• Self-starter with strong time management; able to work independently and collaboratively.
• Excellent interpersonal skills; maintain a calm and professional presence.
• Strong attention to detail and high standards for quality.
• Adaptable to change and perform related duties as needed.
• Dedicated to delivering an exceptional and inclusive customer experience.
• Safely handle cats of varying temperaments, prioritizing their well-being.
• Maintain punctuality and regular attendance.
• Utilize multiple communication channels including email, text, and phone for effective correspondence.
• Possess basic experience in cat handling and care.
• Possess fundamental knowledge of cat behavior.
• Show competency in computer skills, with a preference for familiarity with Google Apps.
• Fluency in English and Spanish…