Cat Foster & Adoption Support Coordinator

Location: Austin, TX

Job :1374

# of Openings:1

The Cat Foster and Adoption Support Coordinator plays a key role in advancing the goals of APA!’s Foster and Adoption Support Program, with a focus on foster placement and support. This position contributes directly to APA!’s mission to increase the live release rate across Texas by supporting a sustainable, inclusive, and high‑impact model for foster coordination.

The Cat Foster and Adoption Support Coordinator is responsible for managing their daily responsibilities, maintaining clear priorities, and delivering consistent, high‑quality work that aligns with APA!’s values and goals. This includes staying organized, using data or feedback to inform decisions, and following through on key tasks and responsibilities with minimal oversight. This is a hands‑on, mission‑driven role focused on results, reliability, and teamwork.

APA! is a volunteer‑powered organization, so every staff member is expected to work alongside and support volunteers. The Cat Foster and Adoption Support Coordinator collaborates closely with volunteers to complete day‑to‑day tasks, helps create a positive and inclusive environment, and actively contributes to a culture of shared effort and mutual respect.

This position may involve shift flexibility, weekend hours, and responsiveness during times of high need.

Every individual at APA! is responsible for working in collaboration with volunteers; making sure volunteers are recruited, trained and feel impactful through their efforts at APA!. A core part of this role is creating a welcoming and empowering experience for volunteers, including assisting with onboarding, training, and volunteer engagement as part of the day‑to‑day workflow.

The Cat Foster and Adoption Support Coordinator collaborates closely with the Foster & Community Placement Program Manager to deliver exceptional customer service and support to fosters responsible for APA! animals. Additionally, this role involves close coordination with Cat Foster & Adoption placement specialists, clinic staff, and case managers.

• Coordinate and train cat foster caregivers, staff, and volunteers to ensure that they follow all APA! policies, procedures, and protocols and execute all responsibilities
• Provide concierge‑level service to fosters and adopters of APA! cats seeking pre or post‑adoption medical coverage or other support—including responding to medical inquiries, requesting medication for fostered and pre‑adopted cats in accordance with medical protocols, scheduling medical services, assisting in finding a new foster placement or with behavioral concerns, and assisting fosters and adopters through any additional needs.
• Oversee a caseload of cats through timely and scheduled follow‑ups, actively engaging in outreach to foster parents.
• Collaborate with onsite cat teams (care, adoptions, placement, intake) to ensure accurate information and medical requirements are provided for all cats and foster parents.
• Offer continuous support and exceptional customer service to foster parents throughout their fostering journey. Regularly communicate with current fosters about the medical, behavioral, and other needs of their foster cats.
• Ensure the fulfillment of medical and marketing needs for cats in foster care.
• Help establish and manage a systematic approach using Airtable for tracking and notifying fosters about essential milestones, such as vaccine schedules, preventatives, and spay/neuter surgeries for their foster cats, as well as timed follow‑ups.
• Work closely with the Specialty Cat Coordinators (FelV, Ringworm, Major Medical and FIP) and help cover as needed
• Help train the Cat Foster + Adoption Support Volunteers and delegate tasks accordingly
• Develop and maintain foster caregiver training and resources, as well as post adoption support resources
• Work with Foster + Adoption Support Program team members to create toolkits for fosters and adopters.
• Work with the education team and APAtec to support the creation of toolkits and resources for other shelters to access to learn programming.
• Create and update protocols,…