PASS Coordinator; Lobby Lead

APA! BACKGROUND:
Austin Pets Alive! (APA!) is one of Austin’s most dynamic and beloved nonprofits. The organization leads the No Kill movement nationally and is considered a national thought leader in animal welfare. APA! locally rescues, treats, and adopts out 10,000 homeless dogs and cats each year, providing the safety net for Austin’s most at-risk shelter pets, which helps Austin to be a No Kill city, while also assisting other communities in saving homeless animals.

The organization is distinguished by its large volunteer workforce and the scrappiness of its grassroots and its non-traditional, community-based animal rescue work.

The organization continues to innovate best practices to save lives and spreads its impact by offering resources and mentorship related to its renowned lifesaving model through American Pets Alive!, APA!’s national division. In 2020, American Pets Alive! began the Human Animal Support Services (HASS) - an innovative initiative aimed at rethinking the traditional model of animal sheltering. It focuses on supporting both people and pets in the community to reduce the number of animals entering shelters and improve outcomes for both.

The project encourages collaboration between animal welfare organizations and community-based services, with a goal of providing personalized, proactive support that positions animal welfare as a social service.

BRIEF POSITION SUMMARY/OVERVIEW:
The PASS Coordinator I plays a key role in advancing the goals of APA!’s Community Programs, with a focus on triaging the needs of community pets and connecting families with the resources and programs to help. This position contributes directly to APA!’s mission to increase the live release rate across Texas by supporting a sustainable, inclusive, and high-impact model for community programs.

The PASS Coordinator I is responsible for managing their daily responsibilities, maintaining clear priorities, and delivering consistent, high-quality work that aligns with APA!’s values and goals. This includes staying organized, practicing sound prioritization, using data or feedback to inform decisions, and following through on key tasks and responsibilities with minimal oversight. This is a hands-on, mission-driven role focused on results, reliability, and teamwork.

APA! is a volunteer-powered organization, so every staff member is expected to work alongside and support volunteers. The PASS Coordinator I collaborates closely with volunteers to complete day-to-day tasks, helps create a positive and inclusive environment, and actively contributes to a culture of shared effort and mutual respect.

This position involves weekend hours, and responsiveness during times of high need.

Every individual at APA! is responsible for working in collaboration with volunteers; making sure volunteers are recruited, trained and feel impactful through their efforts at APA!. A core part of this role is creating a welcoming and empowering experience for volunteers, including assisting with onboarding, training, and volunteer engagement as part of the day-to-day workflow.

ESSENTIAL FUNCTIONS:

• Staff the PASS Resource Desk in the main lobby at Davenport to greet all visitors, answer general questions, and appropriately triage needs of community pets owners and those trying to get assistance for pets including, but not limited to, evaluating for emergency intake, coordinating care with clinic, distributing pet pantry supplies and making referrals to other community organizations. Coordinate with others for lobby coverage if away from the desk.
• Ensure same business day response to general inquiries sent to info@ inbox and phone line in collaboration with designated volunteers and program staff.
• Recruits and manages Safety Net and finder fosters, effectively collaborating with Social Work and other teams to support pets and clients
• Reviews all found pet records for aHelps reunite found pets with owners by ensuring completion of found pet checklist
• Triages and responds to requests for assistance from the public via shared inbox and case management system when needed to provide consistent coverage to respond within 24 hours and escalate…