Volunteer Engagement Representative III; Austin, TX

Job Overview

Contribute expertise and guidance to implement and execute programs and services that further the engagement of volunteers. Supervise volunteers and act as a subject‑matter‑expert on volunteer programs, tools, processes and systems. Serve as a liaison to internal partners and external organizations. Provide support, development and/or leadership guidance to all volunteers.

Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations.

This role is not eligible for relocation assistance.

• Contribute expertise and serve as a resource for volunteer engagement best practices. Review volunteer satisfaction data and work with operational teams to develop and execute engagement and retention strategies to improve volunteer satisfaction within the assigned area, which includes frequent interaction with the volunteer community personally and through the volunteer infrastructure. Implement strategies and tactics to drive volunteer engagement and provide input on volunteer engagement issues.
• Responsible for development of a thorough volunteer needs assessment for assigned area. Meet with stakeholders and ensure alignment of established goals to volunteer needs. Monitor the appropriate usage and implementation of the assessment needs through department collaboration and mutual accountability for results.
• Lead and train volunteer leaders to conduct a comprehensive volunteer onboarding program for each volunteer position.
• Lead volunteer training and serve as subject‑matter‑expert on volunteer programs, tools and resources. Provide support and guidance to volunteer trainers and ensure training is thorough and documented.
• Facilitate formal and informal recognition efforts and events to promote community and honor the volunteer experience and contributions.
• Train and lead screening and training team volunteers. Serve as Point‑of‑Contact to the Volunteer Intake Processing Center. Assist in screening and referring prospective volunteers.
• Lead the development and management of volunteer planning and scheduling to ensure a strong fill rate. Serve as a liaison to internal and external partners to ensure all volunteer requests are timely and complete.

Individual contributor that is fully proficient in applying subject‑matter knowledge acquired from several years of experience in a particular area. Works independently; may instruct or coach other professionals.

• Education: Bachelor’s degree required.
• Experience: Minimum of 5 years of related experience. Volunteer Management experience preferred.
• Management
  
  Experience:
  
  N/A.

• Ability to work on a team.
• Excellent oral and written communication skills.
• Strong interpersonal and presentation skills.
• Good organizational skills and ability to handle multiple and continuously evolving priorities effectively.
• Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint and Outlook.
• Knowledge of group dynamics, customer maintenance techniques, negotiation skills and the ability to effectively implement programs is preferred.

May involve travel.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl.

The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (business office with computers, phones and printers, light traffic).

The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.