Facilities Team Manager

APA! BACKGROUND:
Austin Pets Alive! (APA!) is one of Austin’s most dynamic and beloved nonprofits. The organization leads the No Kill movement nationally and is considered a national thought leader in animal welfare. APA! locally rescues, treats, and adopts out 10,000 homeless dogs and cats each year, providing the safety net for Austin’s most at‑risk shelter pets, which helps Austin to be a No Kill city, while also assisting other communities in saving homeless animals.

The organization is distinguished by its large volunteer workforce and the scrappiness of its grassroots and its non‑traditional, community‑based animal rescue work.

The organization continues to innovate best practices to save lives and spreads its impact by offering resources and mentorship related to its renowned lifesaving model through American Pets Alive!, APA!’s national division. In 2020, American Pets Alive! began the Human Animal Support Services (HASS) - an innovative initiative aimed at rethinking the traditional model of animal sheltering. It focuses on supporting both people and pets in the community to reduce the number of animals entering shelters and improve outcomes for both.

The project encourages collaboration between animal welfare organizations and community‑based services, with a goal of providing personalized, proactive support that positions animal welfare as a social service.

The Facilities Team Manager leads and oversees the daily operations of APA!’s Facilities Department, with a focus on sustainability and first impressions. This role ensures alignment with APA!’s broader mission to increase the live release rate across Texas, while building a sustainable, inclusive, and high‑impact model for the Facilities Department.

The Facilities Team Manager is responsible for managing daily workflows, supervising staff, and setting clear, mission‑aligned goals. This includes creating structured plans, tracking progress toward outcomes through transparency and evolution of tooling, and ensuring accountability and follow‑through on team priorities. The role uses data to guide decisions and helps keep the team focused on consistent, measurable impact. This is a leadership role rooted in empowerment, facilitation, and values‑driven oversight.

Rather than working independently, the Facilities Team Manager sets the tone that APA! is a volunteer‑powered organization—every staff member is expected to work collaboratively with volunteers and to help create meaningful opportunities for them to lead and contribute. This includes pairing with volunteers to complete day‑to‑day tasks, modeling strong partnership, and developing a culture of shared effort and team accountability.

This position requires a high level of responsiveness and emergency response availability, as needed. The work is often fast‑paced and dynamic, with weekend or shift flexibility expected. While APA! strongly encourages work‑life balance, during on‑duty shifts, the Facilities Team Manager is expected to be highly present, solutions‑oriented, and ready to support the team with real‑time problem‑solving.

Every individual at APA! is responsible for working in collaboration with volunteers; making sure volunteers are recruited, trained and feel impactful through their efforts at APA!. A core part of this role is creating a welcoming and empowering experience for volunteers, including assisting with onboarding, training, and volunteer engagement as part of the day‑to‑day workflow.

• Develop and maintain clear, measurable metrics related to Facilities team responsiveness, communication, and service delivery; review results monthly and use data to coach the team and celebrate improvements.
• Design and implement a transparent system for tracking Facilities request response times, including short‑term solutions (e.g., shared trackers) and longer‑term technology improvements in partnership with IT.
• Partner with the Director of Facilities to develop and implement a documented volunteer inclusion plan for the Facilities Department, including timelines, training, and integration of volunteers into daily operations.
• Manage…