Network Standards + Capacity Coordinator

• Location 6500 Metropolis Dr.,Austin, TX, 78744,United States
• Job Category Policy, Compliance, Customer Service
• Employee Type Full Time
• Required Degree 4 Year Degree
• Travel 30%
• Manage Others No

The Central Texas Food Bank (CTFB) is the largest hunger‑relief organization in Central Texas and a proud member of the Feeding America network. From its headquarters in Austin, CTFB serves a 21‑county region on a mission to increase food access by providing nutritious food, leading hunger and poverty advocacy efforts, and transforming lives through programs, education, and innovative solutions.

Through a combination of direct‑service programs and a network of approximately 250 nonprofit community partners, CTFB supports over 612,000 food‑insecure individuals annually.

We offer a collaborative and community‑focused culture that values Service, Integrity, Dignity, Collaboration and Innovation. We're seeking dedicated, mission‑driven professionals to help us shape a healthier future for our neighbors. Join us in our vision of ensuring that all Central Texans will have immediate and equitable access to nutritious food.

Reporting to the Network Standards and Capacity Manager, the Network Standards and Capacity Coordinator builds relationships with the network of CTFB partner agencies to assess potential areas for improving their capabilities, and increasing outputs and impact. This position serves as an expert with increased knowledge of Partner Agencies. This position is highly visible internally and externally requiring strong relationship management and communication skills.

Additionally, this position receives, screens, and supports interested and new Partner Agencies while supporting reporting and metric oversight.

This position is highly visible externally requiring strong relationship management and communication skills both internally and externally. This position maintains positive relationships and communication with colleagues and program partners.

• Manage a grouping of partner agencies, acting as their main point of contact for their CTFB partnership.
• Develop expertise on the partners in our network and support knowledge sharing across teams to inform CTFB’s strategic direction by providing critical input on long‑and short‑term network development.
• Provide a high level of customer service to community partners on a daily basis, including answering the agency phone hotline and monitoring the agency email inbox, as needed.
• Conduct regular partner visits, working to build relationships and partner capacity while also overseeing compliance with policies and procedures.
• Ensure the sustainability of resources across the hunger relief network by identifying and leveraging partner strengths while working with partners on areas for improvement.
• Maintain accurate and up to date partner files, recording strategic conversations and tracking important relationship information in the Salesforce CRM system and CERES inventory management database.
• Actively communicate with and share insights from assigned partner portfolio with the Network Development Team, ensuring these insights inform the broader development of the network.
• Each partner agency is unique therefor this position requires flexible and responsive communication strategies to effectively advocate for and support portfolio partners.
• Contribute to the planning of agency trainings, conferences, regional meetings, and other network efforts to engage and support CTFB partners.
• Serve as a federal feeding program content matter expert in support of USDA/TDA/TEFAP regulatory compliance standards and adhere Partner Agencies are in adherence with all applicable standards.
• Monitor partner agency program activities to ensure quality and accuracy of CTFB programs, including food ordering, and leveraging internal departmental support like Operations, data management, and other departments, as needed.
• Promote partner participation in key CTFB strategic initiatives including the Service Insights Initiative focused on capturing client data from across CTFB’s network.
• Assist with researching and pursuing…