Volunteer Engagement Coordinator

• Location 6500 Metropolis Dr.,Austin, TX, 78744,United States
• Employee Type Full Time
• Required Degree High school
• Manage Others No

The Central Texas Food Bank (CTFB) is the largest hunger-relief organization in Central Texas and a proud member of the Feeding America network. From its headquarters in Austin, CTFB serves a 21-county region on a mission to increase food access by providing nutritious food, leading hunger and poverty advocacy efforts, and transforming lives through programs, education, and innovative solutions. Through a combination of direct service programs and a network of approximately 250 nonprofit community partners, CTFB supports over 612,000 food-insecure individuals annually.

We offer a collaborative and community-focused culture that values Service, Integrity, Dignity, Collaboration and Innovation.

Reporting to the Volunteer Engagement Manager, this position is one of three Volunteer Engagement Coordinators serving as a public face of the Food Bank’s volunteer and visitor experience. Th e Volunteer Engagement Coordinator works at the volunteer reception desk, checking volunteers in and out and providing orientation at the beginning of volunteer shifts. This position also schedules individual volunteers and volunteer groups, answers inquiries about volunteer programs, and fields a high volume of phone calls, emails, online form requests and walk‑ins from members of the public, providing the highest level of customer service.

Additional responsibilities include management of volunteer programs, strategic community outreach, volunteer recruitment and program development to support other departments within the Food Bank, and volunteer data management, administration and reporting.

This position is responsible for building and managing strong working relationships with both internal and external partners, including volunteers, partner agencies and all Food Bank teams. This position serves as a public face of the Food Bank’s volunteer and visitor experience.

• Schedule a high volume of volunteers each month using Volunteer Hub software, ensuring accurate scheduling and confirmation of individuals and groups.
• Provide excellent and timely customer service to a high volume of phone calls, emails, online form requests, and walk‑ins from the public.
• Track and maintain volunteer data in Raiser’s Edge NXT and Volunteer Hub systems and create/distribute regular reports on incoming volunteers to other Food Bank departments.
• Oversee specific volunteer programs assigned, including recruitment, scheduling, training, communications, benchmarking, evaluation, and overall volunteer experience.
• Provide backup coverage for the receptionist, including answering the main switchboard, facilitating visitor arrangements, and handling mail, deliveries, and donations.
• Fundraise by presenting opportunities to contribute to ongoing Food Bank campaigns to on‑site volunteers.
• Perform additional duties as necessary and/or requested.

• High school diploma or equivalent
• 1+ years of experience working with volunteers or in a customer service–focused role
• Strong written, oral, and interpersonal communication skills, including email, phone, and public speaking
• Ability to prioritize and manage multiple projects and a high volume of administrative requests (phone, email, tickets, walk‑ins) with attention to detail and accuracy
• Availability to work the following schedule:
  Tuesday–Saturday 8 a.m.–5 p.m., with occasional flexibility for volunteer shift changes and special events.
• Proficiency in Microsoft Office Suite, with strong skills in Word and Excel
• Ability to work independently and collaboratively with staff and…