Clinic Services Coordinator

APA! BACKGROUND:

Austin Pets Alive! (APA!) is one of Austin’s most dynamic and beloved nonprofits. The organization leads the No Kill movement nationally and is considered a national thought leader in animal welfare. APA! locally rescues, treats, and adopts out 10,000 homeless dogs and cats each year, providing the safety net for Austin’s most at-risk shelter pets, which helps Austin to be a No Kill city, while also assisting other communities in saving homeless animals.

The organization is distingushed by its large volunteer workforce and the scrappiness of its grassroots and its non-traditional, community-based animal rescue work.

The organization continues to innovate best practices to save lives and spreads its impact by offering resources and mentorship related to its renowned lifesaving model through American Pets Alive!, APA!’s national division. In 2020, American Pets Alive! began the Human Animal Support Services (HASS) - an innovative initiative aimed at rethinking the traditional model of animal sheltering. It focuses on supporting both people and pets in the community to reduce the number of animals entering shelters and improve outcomes for both.

The project encourages collaboration between animal welfare organizations and community-based services, with a goal of providing personalized, proactive support that positions animal welfare as a social service.

The APA! Medical Clinic works on the cutting edge of shelter medicine, treating the most critical and vulnerable animals that other shelters and even some private clinics don't have the resources to help. This makes APA! the ideal learning environment for anyone interested in expanding their knowledge of veterinary medicine and no-kill animal sheltering, with the added benefit of knowing you are helping homeless animals from all over Texas!

The Clinic Services Receptionist serves as a welcoming presence and first point of contact for all APA! medical clinic visitors and clients, as well as managing the daily flow of appointments and other incoming requests. The Clinic Services Receptionist works closely with all animal program teams, fosters, adopters, and other clinic staff to provide excellent care to all patients and support clinic operations and reports to the Medical Clinic Manager on duty.

APA! is a volunteer-powered organization, so every staff member is expected to work alongside and support volunteers. The Clinic Services Coordinator collaborates closely with volunteers to complete day-to-day tasks, helps create a positive and inclusive environment, and actively contributes to a culture of shared effort and mutual respect.

This position may involve shift flexibility, weekend hours, and responsiveness during times of high need or MOD coverage.

Every individual at APA! is responsible for working in collaboration with volunteers; making sure volunteers are recruited, trained and feel impactful through their efforts at APA!. A core part of this role is creating a welcoming and empowering experience for volunteers, including assisting with onboarding, training, and volunteer engagement as part of the day-to-day workflow.

• Actively contribute to a volunteer-powered culture by partnering with volunteers during every shift and helping create an inclusive, welcoming environment
• Work alongside volunteers to complete daily tasks, ensuring the work is shared and collaborative—not siloed
• Support the recruitment and onboarding process by welcoming new volunteers and helping them get oriented to the program
• Help retain volunteers by offering encouragement, guidance, and feedback during shared work
• Contribute to a positive culture by recognizing volunteer contributions through…