Care Coordinator - LVN

• Location 4009 Marathon Boulevard,Austin, TX, 78756,United States
• Job Category Care Coordinator, LVN, Licensed Vocational Nurse
• Employee Type Non-Exempt - FT

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Harbor Health

Harbor Health is seeking Care Coordinators (LVN) to join our clinic operations team in Austin, TX. Harbor Health is an entirely new multi-specialty clinic group in Austin, TX utilizing a modern approach to co-create health with those who get, give, and pay for it — allowing everyone to fully flourish. In this pivotal role, you will apply your LVN clinical judgment and Harbor Health-approved protocols to efficiently manage and organize incoming clinical communications, ensure timely responses, and facilitate effective communication between providers and members.

You will work closely with our clinic care team to manage provider clinical inboxes, support medication refill and care plan coordination, and address member questions and concerns — bringing strong organizational skills, attention to detail, and a thorough understanding of clinical terminology to everything you do, in alignment with our mission of transforming healthcare through our payvider model.

Monitor and prioritize provider incoming clinical communications, including member cases and portal messages, based on urgency, member priority, and clinical relevance

Route communications to the appropriate clinician or clinic staff for timely review and response; elevate urgent messages to the appropriate personnel for immediate attention

Serve as a liaison between providers, members, and other stakeholders; facilitate communication between clinicians regarding care plans, test results, and treatment updates

Maintain accurate records of all incoming and outgoing communications; document member inquiries, responses, and follow-up actions in the EHR or other designated systems

Review outgoing communications for accuracy, completeness, and adherence to clinical guidelines

Apply LVN clinical judgment and Harbor Health-approved protocols when reviewing symptom-related messages, medication refill requests, and care plan questions submitted through the clinical inbox, escalating anything outside LVN scope to the appropriate RN, NP/PA, or physician

Support medication refill review and routing in accordance with approved protocols and provider orders

Provide member education on medications, care plans, and follow-up instructions within LVN scope of practice

Monitor incoming messages for red-flag symptoms or safety concerns and escalation immediately per Harbor Health protocol

Support chronic disease management and preventive care follow-up coordination as directed by the care team

Identify opportunities for process improvement and efficiency enhancement in clinical communication workflows

Collaborate with healthcare professionals to develop and implement best practices for inbox management

Provide training and support to clinical staff on effective inbox management techniques and tools

Offer guidance on navigating electronic communication platforms and EHR systems

Address inquiries and troubleshoot issues related to inbox management as needed

Participate in special initiatives at the direction of market leaders

Active Texas LVN license or compact state privilege

3+ years of experience in a medical office or healthcare setting

2+ years of clinical experience as an LVN in ambulatory care, primary care, or a similar outpatient setting

Strong organizational skills, attention to detail, and a thorough understanding of clinical terminology and procedures

Comfort with…