Client Services Representative

** Applicants must submit their resumes and fill out an application by clicking this link Apply Here

Location & Work Setup: This position will begin remotely on April 27, 2026
, with the expectation to transition to a full-time, in-office role
.

Shift: Monday–Friday

6:00 AM – 2:30 PM (PST)

8:00 AM – 4:30 PM (CST)

Our Client Service Center is on the lookout for friendly, dedicated, hardworking, punctual, and compassionate team players to join our team. The position will require an ability to work independently and with a team as a Wellness Plan Specialist.

National Veterinary Associates is one of the largest private owners of freestanding veterinary hospitals, pet resorts, and specialty pet hospitals in the United States, Canada, Australia, and New Zealand. Each general practice hospital, specialty hospital, and pet resort operates under its brand. With rapid annual growth through acquisition, NVA needs people with the ability and knowledge to manage the operation today, and tomorrow scale to support a much larger and complex organization.

A cornerstone of the NVA culture is a servant leadership approach to our business, hospitals, pet resorts, and teams. We find people who exemplify the same servant leadership approach are best suited for NVA. We are a community dedicated to the love of animals and the people who love them.

• Provide concise, friendly service through outbound calls on behalf of multiple veterinary hospitals.
• Wellness plan communications and renewals
• Effective communication (written and verbal) with strong closing skills
• Educate clients on animal preventive care including vaccines, lab testing, dentistry
• Schedule veterinary appointments using AVImark
• Review and update client, patient, and accounting software
• Payment collection on outstanding debt
• Ability to troubleshoot and provide solutions
• Accurately complete document updates each shift
• Work independently in a friendly and supportive environment
• Provide excellent client service and telephone etiquette
• Achieve performance goals
• Coach and provide feedback to our supported sites
• Other duties/projects as assigned

• High school diploma
• 5+ years call center/office
• Quality client service
• Professional work-ethic
• Accurate, detailed multi-tasker
• Basic math skills
• Proficient with Microsoft Office and Excel
• Time management and problem-solving skills
• Ability to overcome objections
• Adapt to changing environment
• Goal-oriented and easily motivated
• Must be able to work at a computer for long periods, which includes keyboard and mouse

• Wellness Plans
• Veterinary or healthcare
• AVImark Practice Management System
• Cornerstone/Idexx Petly Software
• CXOne Contact System
• Smartsheet
• Quick Base
• 1-2 years of account receivable or collection experience
• Windows PC applications
• 40+ WPM

• Full-time position with a competitive benefits package
• Incentives offered
• Training provided

• The base hourly range for this position is $16 - $20. Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. This position is also eligible for a periodic bonus.

** Applicants must submit their resumes and fill out an application by clicking this link Apply Here

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all.

At NVA, we’re committed to your professional growth. We support your entire career journey, offering opportunities ranging from…