Veterinary Receptionist

Westgate Pet & Bird Hospital is recognized worldwide as a benchmark for quality care, holding the esteemed American Animal Hospital Association (AAHA) accreditation. This distinction means our hospital regularly exceeds rigorous standards across surgery, diagnostics, and patient care—a commitment the Austin community recognizes with our excellent 4.8-star Google rating. Since 1986, we have proudly served this area, driven by a philosophy of comprehensive care that treats every patient like our own family member.

If you are seeking a setting where integrity, respect, and clinical excellence are non-negotiable, this is the supportive environment where you will succeed.

Our experienced clinical team operates with a shared passion for patient care and an unwavering dedication to client service. We foster a strong team approach, believing that commitment to self-improvement, integrity, and mutual respect among our teammates results in exceptional medical outcomes. This is a place where collaboration is central to our success, creating a supportive culture designed to help you do your best work and achieve your professional goals alongside truly committed colleagues.

Joining our practice means contributing to a full-service medical facility offering far more than routine wellness and prevention. You will utilize advanced diagnostics and treatment protocols across a diverse caseload that includes Small Animal, Avian, and Exotic medicine. Our comprehensive service list includes high-level Surgical Procedures, Urgent Care, Emergency Services, Advanced Care, and robust Testing & Diagnostics. Our strict adherence to AAHA standards ensures that the systems supporting patient care, anesthesiology, and diagnostic imaging are maintained at the highest level possible for both you and your patients.

Westgate Pet & Bird Hospital is located in vibrant Austin, Texas. As one of the nation's most exciting and rapidly evolving metropolitan areas, Austin offers a unique quality of life defined by a dynamic, active community setting. This city provides diverse social and cultural opportunities outside of the hospital, making Austin an ideal location to plant professional roots and focus on your career while enjoying everything this energetic Texas city has to offer.

Job Description

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience.
Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

As part of the Mission Pet Health…