Veterinary Technician - Lead

Veterinary Technician – Lead

Westlake Animal Hospital

Austin, TX

Full-time

We're looking for a Lead Veterinary Technician to join our growing General Practice team. In this role, you'll remain hands-on with patient care while helping guide daily hospital operations, mentoring technicians and assistants, supporting surgery and anesthesia services, and partnering with hospital leadership to create an exceptional experience for pets, clients, and team members.

This is an excellent opportunity for a skilled technician who enjoys coaching others, improving workflows, and helping elevate the standard of care within a collaborative, team-focused environment.

• Lead, mentor, and support veterinary technicians and assistants through daily patient care activities
• Provide ongoing training, coaching, and skill development opportunities for team members
• Foster a positive, supportive, and accountable team culture
• Assist with onboarding and training new team members
• Partner with hospital leadership and recruiting to support interviewing, onboarding, and retention efforts for the technical team
• Partner with hospital leadership on staffing, scheduling, workflow management, and team development initiatives
• Help identify opportunities to improve efficiency, communication, and patient care standards
• Lead monthly meetings and quarterly check-ins/reviews to support communication, accountability, and team development
• Address performance concerns through coaching and corrective action conversations when needed
• Provide general floor leadership by supporting daily workflow, team coordination, and real time problem solving

• Assist veterinarians during appointments, diagnostics, treatments, and procedures
• Provide high-quality nursing care for hospitalized and outpatient patients
• Perform advanced technical skills including:
  • Venipuncture and IV catheter placement
  • Laboratory diagnostics and sample collection
  • Radiology
  • Medication administration
  • Patient monitoring and treatments
• Support surgical and dental procedures, including anesthesia induction, monitoring, and recovery
• Recognize changes in patient condition and communicate findings appropriately
• Maintain accurate and complete medical records

• Help ensure treatment areas remain clean, organized, and fully stocked
• Support inventory management and controlled substance compliance
• Maintain hospital protocols, safety standards, and medical quality practices
• Assist in creating an efficient daily workflow that supports both patient care and client service

• 3+ years of Veterinary Technician experience in a general practice setting
• Previous Lead Technician, Shift Lead, Supervisor, or mentoring experience
• Strong proficiency in surgery support, anesthesia monitoring, and patient care
• Excellent communication and client service skills
• Ability to prioritize, multitask, and adapt in a fast-paced environment
• Commitment to teamwork, professionalism, and compassionate care
• Experience coaching and training veterinary support staff
• Strong understanding of hospital operations, inventory management, and workflow processes

• Licensed Veterinary Technician

The physical requirements listed below are essential job functions and may be performed with or without reasonable accommodation.

• Must be able to lift 40 pounds.
• Must be willing to work long hours under high-pressure conditions while maintaining composure.
• Requires the ability to walk, bend, stand, and reach constantly during a minimum 8-hour day.
• Requires visual acuity sufficient to maintain accurate records, recognize people, and understand written directions.
• Requires the ability to speak and hear sufficiently to understand and provide information in person and over the telephone.
• Requires fine motor skills adequate for utilizing office equipment and hospital equipment such as laboratory and radiology equipment.

• Dependable attendance is required
• May be required to work holidays.
• May need to work overtime.
• Performs other duties as required.
• During slower periods, takes initiative to assist or assign the team to support other departments.

• You lead by example and enjoy helping others grow.
• You are confident in surgery, anesthesia, and advanced technical skills.
• You communicate effectively with clients, doctors, and team members.
• You stay calm under pressure and can adjust priorities quickly.
• You are…