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Global Quality & Coaching Manager, Retail Care

Job in Austin, Travis County, Texas, 78716, USA
Listing for: Apple Inc.
Full Time position
Listed on 2026-06-04
Job specializations:
  • Quality Assurance - QA/QC
  • Management
Job Description & How to Apply Below
A leading technology firm based in Austin seeks a Worldwide Quality Program Manager to enhance quality assurance within their Retail Customer Care network. This role involves defining quality priorities, managing frameworks tying coaching initiatives to performance, and providing actionable insights to leadership. Ideal candidates will have over 7 years in quality assurance roles and excellent analytical and collaboration skills. A strong focus on customer experience and a data-driven approach are essential for this position.
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