Quality Systems Specialist

Austin, TX Office – 1801 E 6th St, Suite 400, Austin, TX 78702, USA

Jeppesen Fore Flight is currently looking for a Quality Systems Specialist to join their team in the United States. This independent quality consultant will provide end-to-end quality management support to all management levels in the company, across product teams, and functional organizations at all locations. Primary assignments are activities that require knowledge of the quality discipline. This is a hybrid role, requiring 2-3 days in the Austin, TX office per week.

Candidates must live in the Austin, TX metro area.

• Leads the introduction and/or maturation of new and/or existing quality management systems and their successful re-/certification(s)
• Ability to independently develop solutions to a variety of complex problems by using established policies, and procedures
• Creates and provides education and coaching on Corporate Quality Services (e.g., audits and compliance, investigations, improvement, embedded services, corrective action, documented information) and quality management principles
• Develops metrics providing quantitative measures regarding process health and capability to enable the business to make decisions based on facts
• Performs audits (i.e. product, system, and process) to determine conformance with standards (e.g., ISO 9001, RTCA DO-200B/ ED-76A), regulatory and customer requirements. Represents internal customer during external audits
• Works with higher level management to determine need for and implement process improvements impacting multiple organizations and locations for continual improvement
• Conducts non-conformance investigations to determine root cause and follow-up on resolution to ensure completion of corrective and preventive actions. Coordinates the reporting and provides trend analysis for non-conformance incidences
• Continuously seeks to expand and improve personal knowledge in the area of quality management best practices. Assists in the development and promotes adoption of new processes or changes to existing processes
• Maintains quality directives, policies, processes, procedures and metrics to assure program, contract, customer, regulatory requirements, international standards and working agreements are deployed using established procedures

• 6+ years of experience implementing and/or maintaining a quality management system
• 3+ years of experience utilizing process improvement and problem-solving methodologies
• Experience using or applying metrics to measure performance to ensure high quality delivery

• ISO-9001:2015 and/or ISO 27001:2022 Lead Auditor certification is highly desired
• Experience working with RTCA DO-200B/ED-76A and AC 20-153B is highly desired
• Certified Quality Auditor or other professional certifications highly desired
• Six Sigma Green Belt highly desired

Jeppesen Fore Flight is a leading provider of innovative aviation software solutions, serving the Commercial, Business, Military, and General Aviation sectors globally. Combining Jeppesen’s 90-year legacy of accurate aeronautical data with Fore Flight’s expertise in cutting-edge aviation technology, the company delivers an integrated suite of tools designed to enhance safety, improve operational efficiency, and sharpen decision-making.

• Medical, dental, vision insurance with Employer paid health premiums
• Open PTO Policy
• 401(k) with up to 10% company matching and immediate vesting
• 12 Weeks Paid Parent Leave
• Flight Training Rewards

Pay is based upon candidate experience and qualifications, as well market and business considerations:
Summary Pay Range: $100,000-$130,000

Jeppesen Fore Flight – EOE including Disability/Vets | Pay Transparency | E-Verify Participant

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.