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Bilingual QA Analyst: Call Center Quality & Insights
Job in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-06-08
Listing for:
Sonara Inc.
Full Time
position Listed on 2026-06-08
Job specializations:
-
Quality Assurance - QA/QC
QA Specialist / Manager -
IT/Tech
Job Description & How to Apply Below
Sonara Inc. is seeking a Quality Assurance Analyst in Austin, Texas. The role entails assessing the quality of customer service provided by call center employees. You will monitor calls, review emails, and provide feedback to improve service delivery.
The ideal candidate should have strong analytical skills and at least 3 years of call center experience, with a bachelor's degree preferred. Familiarity with quality assurance processes and data analysis skills are essential.
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