Quality Assurance Engineer; User Acceptance Testing

Quality Assurance Engineer (User Acceptance Testing)

Austin, Texas, United States

Lightspeed Systems is seeking a User Acceptance Testing QA Engineer to join our dynamic team and help ensure every release meets the high expectations of educators.

• Design and execute comprehensive test plans and strategies focused on teacher and student workflows across web, Chrome, and real‑time messaging surfaces.
• Actively participate in Agile Scrum ceremonies, story definition, and sprint planning with product and engineering teams.
• Develop test scenarios from Epics, user stories, and acceptance criteria, emphasizing multi‑device and multi‑student edge cases that mirror real classroom conditions.
• Identify, reproduce, and document defects with precision; collaborate with developers and stakeholders for timely resolution.
• Manage UAT environments, triage issues, and ensure optimal test coverage across supported platforms (ChromeOS, Windows, macOS) and varying network configurations typical of school environments.
• Maintain and update the defect backlog using JIRA.
• Coordinate UAT test efforts with internal teams, customers, and external partners, gathering feedback from educators and district IT administrators.
• Produce test metrics and deliver detailed reports to drive continuous improvement.
• Support production releases and manage the escalation process during support events.
• Validate real‑time features such as screen monitoring, screen sharing, device lock, link pushing, and messaging to ensure reliability under realistic classroom‑scale conditions.

Hybrid role—several days per week at HQ in Austin, Texas. Sponsorship is not available.

To excel as a QA Engineer on our team, you should have:

• A meticulous, detail‑obsessed approach to testing.
• An understanding of how teachers use classroom management software during instruction and empathy for the educator experience. Prior experience in education or K‑12 environments is a strong plus.
• Strong project management and planning skills, with the ability to prioritize and balance multiple projects in a fast‑paced, high‑volume environment.
• Extensive knowledge and hands‑on experience with defect‑management tools, particularly JIRA.
• Solid foundation in manual testing, with the ability to develop thorough test cases and identify edge cases across various platforms.
• Demonstrated ability to collaborate cross‑functionally with QA, developers, product managers, and technical leads.
• Excellent organizational and time‑management skills with strict attention to detail and quality.

• Bachelor's degree in a relevant field or equivalent work experience.
• Self‑motivated and independent, capable of driving testing efforts with minimal supervision.
• Lightspeed Systems product experience a plus; classroom experience strongly preferred.
• 3+ years working in cross‑functional teams (developers, testers, BAs, TPMs).
• 3+ years working with key‑value databases (Amazon DynamoDB is a plus).
• 3+ years applying software QA processes, including automation tools and performance metrics.
• Strong understanding and application of risk analysis in the QA process.
• Experience managing conflict and resolving complex issues quickly and effectively.
• Familiarity with test‑case management tools for designing, executing, and documenting tests.

• Strong analytical skills with a data‑driven approach to QA.
• Experience querying, writing reports, and presenting actionable insights.
• Experience testing real‑time communication features (Web Socket/WebRTC) or multi‑user interactive applications.
• Familiarity with K‑12 network environments, including web filtering, SSL inspection, and device management (MDM/Google Admin Console).
• Familiarity with SCCM, GPO, AWS, and other modern deployment/infrastructure tools.

Lightspeed Systems offers a supportive and collaborative work environment. Highlights include a hybrid work model, a well‑equipped office space with amenities such as snacks, a fitness center, and a pet‑friendly environment.

Lightspeed Systems is an equal‑opportunity employer and encourages people of all backgrounds to apply. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, or other protected characteristics.