Director, Quality

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Location:

Austin, TX, US 78728

At Dover Fueling Solutions (DFS), a Dover company we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They’re the heart of our company. As an employee, our promise to you is that you’ll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you.

Unique and interesting projects – both locally and globally – will challenge you and allow you to pursue different and rewarding career paths.

Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States.

Dover Fueling Solutions is seeking a Director of Quality, Manufacturing & Supply Chain for all our North America operations and sites. The Director of Quality, Mfg. & Supply Chain will report to the VP of Operations for North America. This position will be based from our Austin‑Texas headquarters and will require some national travel (and incidental international travel). We are seeking a strong leader responsible for the development and implementation of the Total Quality Management function and strategy for all NA sites.

This leadership role will coordinate with other parts of the business to implement a Total Quality Management system with an integrated focus on our customers, employees, process, systems, data measurement and continuous improvement. This responsibility includes leadership of Quality Assurance, Customer/Supplier Quality, and Quality Control and Inspection functions.

• Maintain ISO 9001; 14001; 18001 certifications and other certifications relevant to the business, like UL, MID and ATEX. Gain any new certifications driven by business needs (e.g. ISO 45000).
• Provide Quality system leadership to ensure internal policies, customer expectations and (local) regulatory requirements are met or exceeded.
• Contribute to implementation of relevant DFS processes/systems/tools into North America facilities to promote continuous improvement and to maintain and/or improve operational and financial performance.
• Develop and implement robust Built-In-Quality processes to minimize or eliminate operator dependency.
• Lead all In‑Process Quality activities to improve internal quality metrics, such as First Pass Yield, Capability Indices, and Rejection Rates.
• Train employees to ensure proper Quality practices and awareness and to maintain or develop required competence levels.
• Define/implement/track relevant Quality KPIs and set/drive targets that are aligned with DFS operations and business strategy.
• Lead Customer Complaint and Warranty handling process for North America region; drive problem‑solving and root cause analysis to avoid non‑conformance reoccurrence and to improve internal and external levels of quality. Partner with Services team to collect and organize data to support the problem‑solving process.
• Participate in NPI and Engineering change processes to enable stable supply chain, production operations, minimize warranty costs and drive customer satisfaction.
• Define and implement Quality Plans for relevant product ranges (including:
  Machine safety guards, Safe practices, PPE‑needs, Supplier inspections; Incoming Goods Inspection; In‑process testing and final testing) at the different facilities.
• Develop and implement effective Supplier Quality Programs to improve performance and minimize disruptions to manufacturing facility.
• Install and maintain Production Part Approval Process at suppliers and track their performance.
• Initiate, track and drive continuous improvement programs:
  Kaizens/GEMBA walks.

• Supplier base (direct responsibility for local suppliers and work with Global Supply Chain Quality team for global key supplier accounts).
• Operational Excellence (Kaizens; Visual Management; 5S;…