Quality Assurance Specialist — Elevate Call Center Quality
Job in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-08-07
Listing for:
SwiftCruit
Full Time
position Listed on 2026-08-07
Job specializations:
-
Quality Assurance - QA/QC
QA Specialist - Analyst/Manager, Quality Control - QC Analysts/Managers
Job Description & How to Apply Below
Sedgwick is seeking a Quality Assurance Associate to monitor service transactions and assess call quality across the service center teams. You will audit workflows, provide feedback, and support continuous improvement in customer interactions.
In this role you will mentor new team members, report findings to management, and help maintain high standards of accuracy, efficiency, and customer care within a collaborative environment.
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