Quality Engineer

In your career, let’s prove what’s possible.

At Lam Research, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.
Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.
The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone’s contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.
Because at Lam, we believe that when people are the priority and they’re inspired to unleash the power of innovation for a better world together, anything is possible.

Date:
Aug 7, 2026

Location:

Austin, TX, US, 78753

Worker Category:
On-site

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

As a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions.

Site quality leader (SQL) is responsible formaintainingand tracking site qualityperformanceandgrowingthe site quality culture.

TheSQLwilldrivetheaccuracy of reporting,e.g.detailed problem description, SAP Damage codeselection, customer impact level, etc. TheSQLroleisalsochartered with executing to site qualityobjectivesandcommunicatingthe voice of the customer and site into the Factory and Engineering teams to drive tangible, sustainable, and measurable quality improvements.

• Expertise in problem statement creation, root cause determination, and efficacy of corrective actions (5
  
  Why/Ishikawa)
• Holds service team accountable for delivering on site quality objectives and results
• Conduit for feeding voice of the customer and site into the Factory and Engineering teams to drive tangible, sustainable, and measurable quality improvements.
• Drive 8D quality and cycle time to meet customer and LAM expectation
• Analytical capability to proactively identify trends and patterns in quality data to proactively drive required improvement.
• Drive activities with the site & QPL to solve the customer’s high level quality concerns and improve Lam’s quality performance
• Responsible for communication to the Factory when the impact to the customer has changed and an in-progress 8D needs to be updated
• Works as part of the global QPL/SQL team to improve processes and share BKMs to improve results
• Utilize the Lam escalation process for business process non-compliance

• Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.
• Communication skills, both written and verbal, in English.
• Solid analytical, problem solving, and decision-making skills.

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research (“Lam” or the “Company”) is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment…