Manager of Quality

Manager Of Software Quality

At ASI, our purpose is straightforward: we help people achieve great things through innovative solutions. Since 1991, we have built the iMIS® engagement management software that lets non-profits, associations, and unions focus on their mission rather than their technology. Our founder-led team of more than 300 people now serves over 4,000 clients across 28 countries, supporting more than 51 million users worldwide.

Your work at ASI reaches further than you might expect.

We are guided by our three core values - courage, excellence, and respect - and by a mission we hold to closely: keeping our clients for life. ASI is a genuine melting pot, a place where deep experience and fresh thinking sit side by side and sharpen one another. We offer the stability of a company with more than thirty years behind it and the momentum of one that is still growing and still innovating.

Position Summary:

ASI is looking for a Manager of Software Quality who owns the quality posture of the iMIS platform. The role sets the quality standard, holds the independent release-readiness gate, and builds three specialty practices:
Functional Quality, Test Automation, and Application Security. Quality assurance staff perform testing across the delivery streams and are attached to product specifications, each with a named quality owner, rather than embedded in individual teams. All quality staff report into the quality function, which preserves an independent quality voice at the release-readiness decision. Reduction of escaped defects, quarter over quarter, is the primary measure of success for this role and for the department.

Scope note: this is a build role. The successful candidate will establish new practices, standards, and tooling while also evaluating and optimizing mature ones, and will partner directly with engineering, product, and cloud operations leadership.

Responsibilities:

• Own the quality standard and the release gate. Define and document the quality policy, process, and procedures across the delivery streams, and hold the independent release-readiness gate. This gate authority is the one decision right the function does not delegate.
• Own escaped defects as the primary quality measure. Instrument, publish, and drive down the escaped-defect rate. Lead root-cause analysis and convert findings into upstream prevention rather than downstream inspection.
• Move quality upstream to the specification. Ensure every specification has a named quality owner, assigned at the function's discretion based on domain knowledge, capacity, and individual development. That owner shapes genuinely testable acceptance criteria during refinement and authors the test plan before build begins, so defects are prevented at the specification rather than inspected in at the end.
• Lead and evolve the quality practices. Lead and grow the Functional Quality team and Test Automation team, staffing and directing each practice so that it serves every delivery stream.
• Stand up the application security practice. Execute a phased hiring plan, establish threat modeling for high-risk work, integrate static, dynamic, and composition analysis into the CI/CD pipelines, run vulnerability triage against defined service levels, and launch a security champions model.
• Own the security and compliance portfolio. Take ownership of application security and compliance responsibilities, including third-party penetration testing, findings remediation, customer security reviews, and standards alignment.
• Own test automation strategy. Direct the automation and quality platform roadmap so that it serves all delivery streams rather than any single team, and maintain documented succession for key technical roles.
• Manage, develop, and retain the quality staff. Partner with HR to recruit, orient, train, and evaluate staff, and maintain career-viable paths across the manual, automation, and security disciplines.
• Partner as a peer across functions. Work with engineering, cloud operations, and product leadership to move quality and security considerations upstream into design, not downstream into test.
• Report posture to leadership. Provide executive leadership…