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Bilingual QA Analyst: Elevate Call Center Quality
Job in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-08-22
Listing for:
ViaPlus
Full Time
position Listed on 2026-08-22
Job specializations:
-
Quality Assurance - QA/QC
QA Specialist - Analyst/Manager, Quality Control - QC Analysts/Managers, IT QA Tester / Automation
Job Description & How to Apply Below
Via Plus in Austin, Texas is seeking a Quality Assurance Analyst responsible for evaluating calls and email responses of contact center employees. The role requires strong analytical skills, attention to detail, and experience in quality assurance and call center environments.
The successful candidate will prepare performance reports, provide actionable data, and contribute to the improvement of processes and service delivery standards. This position incorporates team collaboration and a focus on customer satisfaction.
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