GVA Property Management

Description

The purpose of this job description is to communicate responsibilities and duties associated with the position of ASSISTANT COMMUNITY MANAGER. While the following information should be considered a comprehensive description of this position, it should be noted that some responsibilities and duties may not be specifically addressed. Every person is expected to perform any reasonable task or request that is consistent with fulfilling company objectives.

It is imperative that you review these duties, skills and physical requirements closely and that you understand by signing the Job Description Acknowledgement, you are verifying that you can perform all the duties, have the skills and possess the physical abilities that are necessary to perform the job as described.

The ASSISTANT COMMUNITY MANAGER is to assist the Community Manager in effectively managing the assigned property. In the manager’s absence, the ASSISTANT COMMUNITY MANAGER will assume all responsibilities associated with accomplishing the property objectives as set forth by the property supervisor and property owner. In addition, the ASSISTANT COMMUNITY MANAGER is directly responsible for maintaining daily, weekly, and monthly reports including accurately reporting of rents and deposits received.

• Maintain accurate resident records. Update on daily basis all rents, deposits and application fees received by residents and applicants. Issue appropriate notices when necessary (e.g., late payments, eviction notices, returned check memos).
• Deposit all monies prior to bank close each day.

• Maintains positive customer relations attitude.
• Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff. Will also inspect move-ins, move-outs and vacancies when requested.
• Delegates inspections or inspects with resident all move-in/move-outs.

• Must be knowledgeable of all phases of leasing and resident retention.
• Works with lease renewals each month.
• Greets prospective clients, shows property and performs leasing duties as necessary.
• Answers and handles incoming phone calls from prospective new residents, current residents, vendor/suppliers, etc.
• Maintains awareness of local market conditions and trends. Contributes ideas to manager for marketing property and improving resident satisfaction.
• Conducts outreach marketing weekly or as assigned by Community Manager

• Updates required reports concerning move-out notices, activity, etc., on a daily basis and provides information to the manager.
• Organizes and files all applicable reports, leases and paperwork.
• Processes move-ins and move-outs.
• Process all sure deposits.
• Accepts service requests from residents and routes to maintenance for prompt processing.
• Conducts service follow-up with resident when work is completed.

• Performs any additional duties assigned by Community Manager or Property Supervisor.

Must be able to read, write, and speak Spanish. Requirements include maintaining good leasing and closing skills, being and staying organized. Must have basic computer knowledge.

40 hours per week that may include holidays or weekends. Overtime must be approved by your supervisor prior to working over 40 hours.

• Stand and walk or sit alternatively depending on specific needs of the day. Estimate 50% of time is spent on feet and 50% sitting at desk.
• Have frequent need (33% to 66% of the time) to perform physical activities.
• Bend/Stoop/Squat:
  Pick up litter, filing.
• Climb Stairs:
  Show and inspect property.
• Push and Pull:
  Inspect and show property, open and close doors, cabinets.
• Reach Above Shoulders:
  Inspect property, store/receive supplies or packages.
• Constant need (66% to 100% of the time) to perform the following activities:
• Writing/Typing Corporate, inter-office, resident communications.
• Grasping/Turning Telephone, doorknob use.
• Finger dexterity:
  Operation of office equipment.

• Over 25 lbs. Rare need (less than 1% of the time).
• 20lbs-25lbs Occasional need (1% to 33% of the time).
• Less than 20 lbs. Frequent need (33% to 66% of the time).
• Under…