Resident Services Specialist

If licensed as a Real Estate Agent in the state of Texas, the minimum starting pay is $65,000. If not already licensed, the minimum starting pay is $60,000 and will increase to $65,000 once accomplished. Other bonus opportunities are available.

1836 Property Management is a growing Austin-based firm known for combining high standards, strong systems, and a people-first approach to caring for both investors and residents. We invest heavily in technology, training, and processes so our team can focus on thoughtful decision-making and meaningful client relationships.

Our team members are supported by clear expectations, collaborative leadership, and opportunities for growth as the company scales. If you’re looking for a long-term career with a company that values accountability, transparency, and continuous improvement, and where strong performance is recognized and rewarded, 1836 Property Management is a place to build something you can be proud of.

1836 Property Management is seeking a Resident Services Coordinator to support our Property Management teams by serving as the primary point of contact for resident service issues and investor-funded property repairs.

This role oversees service coordination for 2–3 property management teams, supporting a portfolio of approximately 260–540 units. This position coordinates maintenance-related issues performed by outside vendors. We are seeking a candidate that has experience with evaluation, coordination, communication, and investor advocacy.

The Resident Services Coordinator must think like an investor, communicate like a customer care professional, and operate with strong judgment under pressure.

The ideal candidate will possess a client-focused mindset and a commitment to maintaining high service standards. They will care for the emotional, financial and logistical journey of both new and seasoned investors as well as the actual properties we manage through great listening, sound decision making, collaborative problem solving and consistent professionalism. This role requires a highly organized, detail oriented, engaged, and self-starting individual who understands the value of building relationships with their clients, customers, and teammates.

This position should not feel transactional and requires extreme care to build trust with investors and residents.

Maintenance Service can be a high volume and high pressure environment. A sense of urgency is required for this position as well as doing what it takes to get the job done. The right fit for this role will be able to thrive in a fast paced environment all while providing detailed, transparent, and professional communication.

Service and Vendor Coordination:

• Review, triage, dispatch, and prioritize incoming maintenance requests in a timely, accurate, and efficient manner.
• Troubleshoot all requests for service to determine any applicable prior history, potential solutions and best course of action.
• Dispatch, coordinate, and manage third-party vendors
• Ensure top quality and timely completion of work
• Review and approve invoices, ensuring fair pricing and accuracy
• Communicate and collaborate with vendors to seek win-win solutions, build new relationships and replace vendors that no longer perform.

Investor & Resident Relations:

• Serve as a calm, knowledgeable point of contact for residents and investors
• Translate technical issues into clear, understandable terms for residents and investors
• Manage the maintenance process through proactive communication, responsiveness, and follow-through
• De-escalate concerns preserving long-term relationships

Operational Excellence:

• Follow and enforce company policies related to approvals, documentation, notices, and timelines
• Manage a high volume of requests with strong organization and prioritization
• Ensure a one business day response time is followed for all communications.
• Meet or exceed company set KPIs
• Work collaboratively with Real Estate Investment Managers to efficiently manage assigned investment portfolios
• Identify process gaps, suggest improvements and seek opportunities to add value
• Increase skills and update…