Leasing Consultant

Brief Description

SYNC at Mueller is seeking an energetic, experienced Leasing Consultant to lead our sales efforts! Candidates must have a minimum of one full year in multifamily leasing with demonstrated strong closing skills, excellent prospect communication, and superb resident service capabilities. Candidates must work Saturday 10am-5pm (Sunday's and one weekday off). Valid Driver's License required.

• Touring prospective residents while assisting them through the entire application and leasing process
• Communicating and following up with prospects via the CRM
• Managing incoming calls and inquiries from current and prospective residents
• Creating social media content and marketing materials to promote the community
• Completing outreach marketing within the neighborhood and at preferred employers
• Completing audits of community website and online listing sites to verify all information is up to date and operating properly
• Opening and closing model apartment and show units for touring
• Ensuring move in packets and units are prepared for new residents
• Planning and participating in resident events

• Acts as the first line contact, verbally and in-person, for all prospects, vendors, fellow employees, management executives and public in general.
• Attempts to lease apartments shown and/or preleases apartments with notices to vacate through new contacts and renewals of existing residents.
• Increase value of real estate by reaching and maintaining maximum occupancy of apartments and their maximum rates.
• Answers all telephone calls, stands and greets all in-person visitors. Answers inquiries and provides rental information in an enthusiastic and positive manner. Schedules sales appointments. Converts prospect phone calls into property visits.
• Tours model or market units daily, confirming readiness for presentation each morning and closing each evening. Demonstrates units to prospects in a manner so as to attempt to close 50% of all prospects shown. Must meet individual goals and property goals set by property. Goals may fluctuate depending on the needs of each specific property.
• Records all traffic and activities daily and applies company guest card and follow-up programs in a prompt and consistent manner.
• Notifies prospects of application acceptance or rejection within 24 hours of acceptance determination.
• Completes and reviews market survey to maintain current knowledge of local markets.
• Receives and records resident service requests ensuring full and accurate information is taken; posts completed service requests. Follows up by phone on completed work orders each week.
• Completes other administrative, marketing and other reasonable duties as assigned.

• Make business and locator contacts weekly to promote the property and generate traffic
• Executes lease paperwork and move in packet, following company policies regarding move-in details including Day 1 walk through procedures with new resident and targets a zero defect move-in experience.
• Assist in resident retention and relations programs in a manner inviting resident satisfaction and comfort.
• Keeps leasing office and desks neat and orderly at all times and maintains office standardization system, including filing and forms supplies.
• Travels to suppliers to pick up parts and supplies as needed.
• Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
• Immediately record all marketing and traffic including emails, telephone calls, and in-person visits on appropriate reports.
• Lease apartments and be responsible for all paperwork involved in taking applications.
• Files own guest cards and maintain according to established procedures.
• Inspect model and available “market ready” units; communicate related service needs to Property Manager.
• Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits; close the sale.
• Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
• Update availability report, process…