SOCO-7 - SOCO -Leasing Specialist

Job Details

Job Location:

Austin, TX 78745

Leasing Specialist

Immediate Supervisor:
Property Manager

The Leasing Specialist plays a vital role in the success of the community by driving occupancy through effective leasing and exceptional customer service. This position is responsible for apartment rentals, move-ins, and renewals while maintaining accurate records and providing residents and prospects with a positive, professional experience. The ideal candidate demonstrates strong communication skills, thorough product knowledge, and a proactive approach to achieving leasing goals.

• Maintain accurate and organized resident and property files.
• Demonstrate a comprehensive understanding of all lease-related documents; complete all required paperwork accurately and promptly.
• Inspect all pre-leased apartments prior to move-in to ensure readiness and quality.
• Stay fully informed on community features, availability, floor plans, and current specials.
• Create and manage waiting lists while maintaining a strong sense of urgency.
• Achieve a minimum score of 80% or higher on all leasing shop reports.
• Present a professional appearance and demeanor at all times, reflecting company standards.

• Lease all vacant and upcoming units by qualifying prospective residents in accordance with company standards and Fair Housing guidelines.
• Maintain a minimum 40% closing ratio on leasing traffic.
• Accurately enter all prospect and traffic information into Res Man daily.
• Conduct regular competitive market surveys to remain informed on local trends and pricing.
• Execute the lease renewal process to maximize resident retention.
• Coordinate all move-ins, move-outs, and related changes with accuracy and timeliness.
• Complete guest cards, follow up consistently, and convert leads to leases to meet occupancy goals.
• Perform additional administrative or operational duties as assigned by management.

• Answer all incoming calls and inquiries professionally and efficiently.
• Provide enthusiastic, solution-oriented service to all prospects, residents, and vendors.
• Exhibit strong communication skills with a friendly, approachable demeanor.
• Identify each prospect’s needs (“hot buttons”) and match them effectively with community features.
• Build rapport with residents and foster a welcoming community environment.

• Submit and track resident service requests; follow up to ensure resident satisfaction.
• Observe and report any maintenance issues or safety concerns promptly.
• Assist with maintaining curb appeal by picking up litter and reporting property needs.
• Support the maintenance team in maintaining community standards and resident satisfaction.

• 10 days Paid Time Off (PTO), increasing to 17 days after 2 years of service.
• Paid Holidays:
  New Year’s Day, Labor Day, Memorial Day, Thanksgiving Day, Thanksgiving Friday, Independence Day, Christmas Day
• 30% Rental Discount

• 401K with 100% match on contributions up to 5%
• Bonuses based on performance

• Dental Insurance
• Vision Insurance
• Medical Insurance with up to 75% coverage

• Paid Life Insurance
• Supplemental Life Insurance
• Paid Short Term Disability coverage

• Paid Training and Certifications to enhance your skills and career growth opportunities.

• High school diploma or GED required; leasing or sales experience preferred.
• Strong communication, customer service, and sales skills.
• Ability to learn and navigate property management software (Res Man preferred).
• Knowledge of Fair Housing laws or willingness to complete required training.
• Professional appearance, positive attitude, and strong attention to detail.
• Ability to multitask, prioritize, and work in a fast-paced environment.
• Reliable, punctual, and able to meet leasing goals and