Bilingual Leasing Consultant

Bilingual Leasing Consultant

Salary: $20 to $23 per hour

• Physical wellness: Medical, dental, vision, and mental health coverage options.
• Financial wellness: Competitive pay plus basic life insurance and matching 401(k) contributions.
• Mental and emotional wellness: Generous time‑off plan includes 10 paid holidays, a community service day, and your birthday.
• Perks and more: Mentoring, professional development, discounts, tuition reimbursement, robust recognition program, and more.

We’re looking for a talented leasing consultant who will coordinate all activities related to apartment rentals, move‑ins, move‑outs, and lease renewals. The role involves interacting directly with prospective and current residents to achieve maximum occupancy and ensure resident retention and client satisfaction.

• Listen, understand, and show empathy and respect to focus on the needs of others.
• Provide excellent customer service to prospective and current residents, generating and handling traffic, qualifying prospective residents, leasing apartments, preparing lease documentation, and completing move‑in paperwork and processes.
• Maintain model apartments in touring condition.
• Orient prospective and current residents to the property, process renewal paperwork, and ensure documentation is delivered monthly.
• Maintain accurate records of traffic activity by entering applicable information into the computer.
• Follow up with all prospective residents via phone, mail, or email.
• Convert phone traffic into scheduled appointments with prospective residents to tour the property.
• Inspect apartments prior to move‑ins and ensure they are in move‑in condition by coordinating move‑in/out needs and schedules with the maintenance team.
• Create and maintain confidential resident files, reviewing move‑in paperwork with new residents.
• Complete weekly leasing reports accurately and timely.
• Ensure all open and close procedures are completed daily.
• Assist with ongoing resident relations throughout tenancy, responding to requests promptly and accurately.
• Shop for competitive properties.
• Inspect buildings and grounds for safety and cleanliness, alerting maintenance to items that need repair.
• Assist with processing work‑order requests for residents, ensuring work is completed promptly.
• Support management by providing clerical support such as answering phone calls, filing, and processing property invoices as needed.
• Assist with planning and implementing resident activities to increase retention.
• Comply with all company policies, health and safety rules, and applicable local, state, and federal laws.
• Perform other duties as assigned.

• High school diploma is required.
• Minimum of one year of previous sales experience is preferred.
• One year of previous residential leasing experience is preferred.

• Excellent customer service and interpersonal skills with the ability to relate to others.
• Prior experience in Yardi Voyager or another equivalent system is preferred.
• Basic level knowledge of Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel.
• Strong interpersonal skills to effectively and sensitively communicate with all levels of management.
• Sensitivity to confidential matters is required.
• Ability to work independently and prioritize effectively in a fast‑paced environment with a strong sense of urgency.
• Ability to relay technical concerns with adequate detail, quickly and accurately.
• Capability to read, write, comprehend, and converse in English.
• Ability to use general office equipment such as telephone, fax machine, printer, copier, and key track system.
• Strong organizational and time‑management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Must maintain a valid driver’s license, clean driving record, and current auto insurance.
• Must comply with all safety requirements.
• Required to complete and successfully pass the Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.