Resident Accounts Specialist

• Serve as the primary point of contact for assigned properties, ownership groups, and internal stakeholders
• Build and maintain relationships with General Managers, Regional Leadership, and Support Teams
• Partner with on-site operations to support asset performance and achieve goals
• Help implement and improve systems, procedures, and standards to enhance operational efficiency and reduce expenses
• Communicate with clients and internal teams regarding property performance, occupancy, and revenue
• Oversee daily financial activities, including rent posting, collections, and resident account reconciliation
• Ensure revenue is accurately recorded and received while maintaining accuracy and compliance
• Oversee collections and maintain delinquencies below 1% of total income
• Maintain accurate resident ledgers and financial transactions in Entrata
• Monitor delinquency and manage the full eviction process for current and former residents
• Oversee the FMO process and security-deposit assessment and application in Entrata
• Maintain accurate lease, resident, financial data, notes, and documentation in Entrata
• Collaborate with Leasing, Operations, and Maintenance teams to resolve discrepancies and streamline workflows
• Assist with audits, acquisitions, and property transitions
• Identify and implement process improvements for centralized services
• Provide first-class service to residents, prospects, parents, and community partners
• Resolve escalated resident or parent account concerns professionally and empathetically
• Prepare and present reports on asset performance, occupancy, collections, and financial health
• Analyze monthly reporting, track trends, and recommend portfolio-performance improvements
• Provide data-driven recommendations to improve revenue, efficiency, and resident satisfaction

• Bachelor’s degree and/or 3–5 years of experience in property management or student housing operations
• Experience with Entrata required
• Excellent written and verbal communication skills with a strong focus on customer service and collaboration
• Ability to manage multiple priorities and deadlines in a fast-paced, dynamic environment
• Proven ability to work cross-functionally with on-site teams, centralized services, and ownership groups
• Proven customer service proficiency, ensuring resident satisfaction while enforcing financial policies, resolving disputes, and managing collections with professionalism and compliance
• Understanding of company policies, property lease contracts, and state and local laws regarding delinquency and eviction processes
• Ability to manage resident account reconciliation, collections, delinquencies, evictions, and security deposit processes
• Ability to prepare and analyze reports on asset performance, occupancy, collections, and financial health

Demonstrates expertise in property management and student housing operations, with a strong focus on financial activities, compliance, and customer service. Proficient in using Entrata for managing resident accounts, collections, and financial reporting.

• Entrata Experience
• Property Management
• Financial Reconciliation
• Customer Service Proficiency
• Eviction Process Management

• Financial Reporting
• Collections Management
• Lease Management
• Data Analysis
• Operational Efficiency Improvement

• Excellent Communication
• Collaboration
• Problem Solving
• Empathy
• Time Management

• Bachelor's Degree

• Property Management
• Student Housing Operations
• Delinquency Management
• Occupancy Tracking
• Asset Performance