Apartment Leasing Professional - Bilingual

Apartment Leasing Professional - Bilingual

Office Full Time $18.00 - $20.00 per hour Austin, TX, 78753, United States

Join a staffing team that specializes exclusively in the apartment industry and connects experienced Leasing Professionals with top multifamily communities looking for talent. Whether you’re seeking a fresh start, new opportunities, or a better fit for your career goals, we’re here to help place you with leading property management teams in your area.

As a Leasing Professional, you’ll create a positive prospect and resident experience by conducting tours, assisting with leasing activities, preparing lease documents, and building strong resident relationships. This is a customer-focused, on-site role that may include weekend availability and flexible scheduling based on community needs.

• Greet and engage prospective residents, conduct informative tours of available apartment homes, and clearly explain lease terms and community features.
• Follow up with prospective residents across phone, email, SMS, and portals to convert leads into applications and signed leases.
• Process rental applications, including background, credit, and income verification, in alignment with Fair Housing and applicable laws.
• Prepare and execute lease agreements and all required addenda, disclosures, and move-in documents using approved templates and e-sign workflows.
• Communicate renewals, policy updates, and community notices to residents using approved templates; track acknowledgments and maintain complete records.
• Create and track work orders for residents; coordinate with the maintenance team to ensure timely repairs, proactive updates, and resident satisfaction.
• Monitor community amenities (mailrooms, fitness centers, laundry facilities), document walkthroughs, and promptly report or elevate issues.
• Build and maintain positive relationships with residents through proactive communication, service recovery, and follow-through on commitments.

• High school diploma, GED, or equivalent required.
• Previous multifamily leasing experience required.
• Working knowledge of property management principles and applicable housing laws (Fair Housing, landlord–tenant) or willingness to learn.
• Strong verbal and written communication; able to explain lease terms in plain language.
• Customer service mindset with negotiation and problem-solving skills.
• Reliable, organized, and comfortable managing high-volume communications and time-sensitive tasks.
• Systems savvy: able to learn PMS, CRM, screening, e-sign, and work order platforms (experience with Yardi, Real Page, Entrata, or App Folio is a plus).
• Cash handling discipline and attention to detail for accurate posting and reconciliation.
• Bilingual abilities are required!
• Availability to work extended hours, including weekends (highly preferred).
• If driving on company business is required for this role, a valid driver’s license may be needed.

• Property management systems and e-sign platforms (e.g., Yardi, Real Page, Entrata, App Folio, Docu Sign)
• Lead management/CRM, phone/SMS/email tools
• Work order and inspection apps for amenity walkthroughs and maintenance coordination

• Greet and engage prospective residents, conduct tours of available apartment homes, and explain lease terms and community features
• Follow up with prospective residents to convert leads into leases
• Process rental applications, including background checks, credit checks, and income verification
• Prepare and execute lease agreements in accordance with company policies and applicable regulations
• Collect rent payments, security deposits, and application fees
• Communicate lease renewals, policy updates, and community notices to residents
• Build and maintain positive relationships…