User Experience Researcher

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005 when two lifelong friends and entrepreneurs launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings and have a diverse team of over 7,000 people from 90 countries. We operate in offices around the globe and focus on delivering compelling designs that create a world‑class customer experience.

This position is open to worldwide candidates and we will assist you with a generous relocation package, ensuring a smooth transition to working and living in Bangkok.

General Role Expectations

• Demonstrate critical thinking beyond explicit business requests.
• Operate independently on all operational research tasks.
• Lead core end‑to‑end research activities, including driving objectives, hypotheses, methodology, execution, analysis, and communication.

Research Skills

• Exercise good judgement when evaluating research opportunities for importance, urgency, and impact.
• Challenge details of research requests and propose solid research solutions.
• Execute projects effectively while continually expanding breadth and depth of abilities.
• Apply quantitative and qualitative research methods, triangulating findings, methods, and theories.
• Use tools and inspection methods to quantify the value and efficiency of research.
• Adapt well‑established methods to product/project situations and innovate new methods with senior researchers.
• Quickly learn key software tools commonly used in the field.
• Maintain data compliance and ethics in all activities.

Collaboration & Communication

• Drive cross‑discipline collaboration through research insights and activities.
• Collaborate efficiently with other researchers and disciplines, ensuring clear commitments for shared ownership.
• Communicate concisely for different audiences, tailoring style, and remaining open to input and feedback.

Research Community Contributions

• Contribute to the research community by sharing work, coaching or mentoring junior researchers, and screening research candidates.

• Master's Degree or equivalent experience in Computer Science, Human‑Computer Interaction, Information Science, Psychology, Social Science, or a related field.
• 7+ years of relevant experience in consumer‑facing business domains.
• Comfortable with planning, scoping, conducting, analyzing, and communicating research.
• Experience with qualitative and user‑centered design methods (interviews, diary studies, observations, usability testing).
• Experience with quantitative research, including metrics, survey design, sampling, and statistical concepts.
• Experience evaluating, negotiating, and working with external research vendors.
• Ability to describe user problems and business opportunities to stakeholders using data.
• Demonstrate critical thinking beyond business requests.
• Excellent storytelling and communication skills, fluent in English.
• Enjoy collaborative work in a dynamic, data‑driven and creative environment.

At Agoda, we pride ourselves on a diverse workforce and inclusive environment. Employment is based solely on merit and qualifications. We provide equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.