UX Researcher

Our client, a B2B SaaS company based in Austin, is hiring a UX Researcher to join their product design team. This role is embedded within cross‑functional squads and works directly with product managers, designers, and engineers to surface user insights that drive roadmap decisions. The team ships frequently and relies on research to validate assumptions early rather than after launch.

This is a hybrid role with an expectation of three days per week in the Austin office. The team is established and the research function has organizational buy‑in, so this is not a role that requires building the case for research from scratch.

• Plan and execute qualitative and quantitative research studies including interviews, usability tests, surveys, and contextual inquiry
• Translate ambiguous product questions into clear research objectives and appropriate methodologies
• Recruit and screen research participants from target user populations, working with customer success to access existing customers when appropriate
• Synthesize findings into actionable insights and communicate results through written reports, presentations, and workshop facilitation
• Maintain and iterate on a centralized research repository so findings remain accessible and reusable across teams
• Partner with product designers to integrate research into the design process from early concept through post‑launch evaluation
• Collaborate with data analysts to combine qualitative insights with quantitative usage data for a fuller picture of user behavior
• Contribute to the development of research standards, templates, and best practices across the organization

• 4 or more years of experience in UX research, user research, or a closely related role within a product organization
• Proficiency in a range of research methods including moderated usability testing, semi‑structured interviews, card sorting, and survey design
• Experience working on enterprise or B2B products with complex user workflows
• Demonstrated ability to communicate research findings clearly to non‑research stakeholders including executives and engineers
• Familiarity with research tooling such as User Zoom, Maze, Dovetail, or comparable platforms
• Strong written and verbal communication skills with the ability to write crisp, skimmable research reports
• Ability to manage multiple concurrent research projects and communicate trade‑offs when prioritizing