In Room Dining Server

## In Room Dining Server Apply locations:
1 Hotel Austin time type:
Part time posted on:
Posted Todayjob requisition :
JR105165

Grow with us...Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

One of the best parts of In Room Dining is that if you’re doing it right, guests are always happy to see you, whether they’re craving a good meal after a long flight, or surprising their person with a sublime spread for two.  We’re currently seeking an In-Room Dining Server who enjoys keeping our guests happy and sated, to participate in all tasks related to in-room dining setup and breakdown, and fulfill any other guest requests with genuine enthusiasm, warmth and efficiency.  

Inside Tip: A sharp sense of timing is essential; and attention to the smallest details go a long way.

MAIN DUTIES:

The In-Room Dining Server works effectively as part of the In Room Dining service team, primarily responsible for, but not limited to, fulfilling guest service needs and completion of all tasks related to prep, set-up, service, bussing, table retrieval, breakdown, and side duties of amenities and In Room Dining Service.

GENERAL DUTIES:
* Anticipate and understand guests’ service needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests.
* Greet, welcome and acknowledge all guests by name and respond to their requests in a courteous and professional manner using professional language at all times.  Remain attentive to the needs of all guests, providing them with dependable, punctual and enthusiastic service.  Provide courteous, friendly and efficient service to all internal and external guests.  Thank guests with genuine appreciation.
* Consistently conduct oneself in a professional manner at all times and work professionally with colleagues and team leaders with a team minded approach.
* Attend pre-shift meetings to learn shift details, including property and guest expectations.
* Attend and participate in all required meetings.
* Responsible for set-up, delivery, refresh, and presentation of all guest amenities.
* Collect and transport all supplies needed for the shift including, but not limited to, silver, china, linen, glassware, condiments, etc.  Set up for deliveries by putting out place settings, arranging table placement, per property standards.
* Transport all liquor, wine, beer, soda, juice, condiments, non-food items and glassware to the set-up area.
* Prepare and set up tables, back-of-house areas, carts, and stations to ensure execution of daily service.  Set tables according to service standards.  Prepare proper “mise-en-place” (i.e. food side duties included but not limited to slicing fruit or preparing garnishment for beverages or plates).
* Answer guest questions from the Hive/Guest Service Team on menu selection and/or ingredients.  Must have complete knowledge of service time, menu, and daily specials.
* Record transaction in point of sale system at time of order.
* Communicate guest orders and additional meal requirements, menu questions, length of wait, re-fire orders, allergies, dietary needs, product availability and special requests to the kitchen.
* Retrieve completed food/beverage orders from kitchen, bar or outlet.
* Make drinks according to standard recipes using the proper glassware and garnishment.
* Respond to and fulfill any special guest arrangements.
* Confirm accuracy of order and deliver items in proper service standard times.  Serve food and beverage to guests.
* When serving beverages, abide by…