Server; F&B Associate; Vino Volo

The Associate is responsible for charming and captivating Vino Volo customers through sophisticated customer service and wine expertise at the tasting bar, tasting lounge, or retail section. They deliver exceptional customer service by interacting with guests in a friendly and timely manner, using their complete knowledge of wine and food menus to take orders, answer questions and make suggestions. You will create and deliver first‑class experiences for the traveling public by impressing customers with the Vino Volo experience.

The primary goals of the Associate are to impress customers with the quality of the Vino Volo experience and to sell flights, glasses, food pairings and retail bottles of wine.

In joining our team, you commit to supporting this mission by demonstrating our service standards at all times and holding all team members to the same. Providing a safe work environment of trust and respect free of harassment is expected.

This position description is merely intended to describe the primary elements of the position. Vino Volo (a Paradies Lagardère Company) reserves the right to change the position description and to assign additional duties and responsibilities as necessary. This position description does not constitute an employment contract of any kind.

• Must love and take care of guests!
• Must have a passion for guest service.
• Exceed First Class Service standards and behavior with every guest, business partner, and peers.
• Treat guest and peers in accordance with the core values of the company.
• Warmly greet and acknowledge guests promptly.
• Present the menu, answer questions, and make suggestions regarding wine, food, and service.
• Engage with guests in a friendly and professional manner. Create a lasting first and last impression.
• Possess wine knowledge including, but not limited to, flavor profiles and talking points of current list along with pricing guidelines.
• Actively up‑sell guests on food, wine, and merchandise to enhance their experience.
• Total bill accurately and accept payment following established guidelines.
• Process all point‑of‑sale transactions quickly and efficiently while complying with the company’s Cash Handling and Loss Prevention Standard Operating Procedures.
• Know all specials and back‑bar offerings.
• Build guest loyalty and enhance selling skills through available training materials.
• Work with fellow employees and management to ensure the best possible experience for all guests.
• Maintain a positive attitude and the ability to work well under pressure with cooks and other staff.
• Serve as a salesperson with a commitment to upsell, increase check average, compete in sales incentives, and promote the brand.
• Maintain a clean, organized work environment.
• Support other bar areas as requested, such as seating customers, answering telephones, stocking work, cleanup, and documentation.
• Respond appropriately to guest concerns.
• Complete all side‑work duties, which may include sweeping and mopping.
• Enthusiastically support decisions once made by management.
• Maintain current adult beverage certification and ensure responsible service of alcohol.
• Comply with all local, state, federal laws, and regulations, including those related to food safety.
• Other duties as assigned.

• High school diploma or equivalent required; two‑year college degree is favored.
• Work experience must include one or more years as a server in a well‑respected full‑service restaurant, wine bar, or equivalent hospitality position.
• All applicants must be 21 years of age or older.

• Skilled at and enjoys delivering excellent customer service.
• Enthusiasm for wines and a desire to learn more about wines.
• Highly responsible and reliable.
• Serve Safe certification for…