Dining Server

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Service Worker Austin, TX, US

Dining Server

JOB DESCRIPTION

Position Title:

Server

Related Titles:
Food and Beverage Server

Reports to:

Assistant Manager;
Clubhouse Manager;
Service Operations Manager

Position Summary:

Provide food and beverage services to club members and guests. This is a full or part time hourly position.

Service employees must excel in a fast-paced food service environment and have a positive attitude while providing exceptional customer service. Must have strong communication skills and present a friendly and upbeat attitude; maintain a customer-first approach. Be able to think through problems and/or unexpected situations; multi-task and recognizing when customers need plates cleared or drinks refilled without being asked. Know the menu, specialties and make honest recommendations to members.

Essential Job Functions:
* including but not limited to*

• Sets up side stations and performs assigned (prep) work
• Provides immediate attention to all members and guests upon seating
• Distributes food and wine/drink menus; answers questions; make suggestions
• Takes member and guest orders; places orders with kitchen; informs cooks about special cooking instructions
• Carry food, silverware, and/or linen on trays, or use carts to carry trays
• Assemble food on trays to serve; procure items from each necessary station
• Check to ensure member and guest satisfaction; replenish water and butter as necessary
• Removes soiled dishes and linens
• Verify the accuracy of prices, state and federal taxes and other charges on bills
• Uphold a professional demeanor while interacting, assisting and serving all members and staff
• Ability to use Point of Sale and online reservation systems
• Knowledge of the Club’s high standards for service and operating procedures
• Knowledge of proper table service etiquette, event set-up, table sizes and the appropriate use of space, and knowledge of the table settings for formal daytime and evening events
• Use discretion, work independently and as a team; take initiative

Additional Responsibilities and

Job Requirements:

• Be detail-oriented, able to prioritize and multitask
• Be organized and responsible
• Be courteous with all patrons and staff
• Maintain a positive, professional manner at all times
• Possess a strong knowledge of M.A.T.C.H. (M.A.T.C.H.:
  Membership comes first;
  Attitude is always positive; Teamwork; Challenge - go above and beyond; Honesty – always do the right thing)
• Ability to take and/or give direction

Preferred Education and/or

Experience:

• Previous experience serving and/or catering in a restaurant or food service environment (preference for fine dining).
• Country Club, Resort, and Hotel experience preferred

Appearance and Grooming:

All employees are required to follow the procedures set forth by the associate handbook regarding proper workplace appearance. Employees must adhere to their department’s specific uniform requirements.

Language

Skills:

Ability to speak clearly and concisely to maintain proper, effective communication with all members and staff.

Reasoning Abilities:

Be able to problem-solve; be flexible. Establish and uphold effective working relationships with others. Work quickly and accurately, both independently and as a part of a team. Exercise good judgment, perform detailed tasks; understand and follow instruction.

Physical Demands:

This position routinely requires sitting, standing, walking, kneeling/squatting, bending/stooping, pushing/pulling, holding, twisting, reaching, climbing stairs/ladders, and the ability to lift at least fifty (50) pounds.

The noise level in the workplace is…