Temporary Support Associate - Austin, TX

Temporary Support Associate

Location:

Austin, TX, US

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things that are crafted to last—for you to be yourself.

Coach is part of the Tapestry portfolio—a global house of brands committed to stretching what’s possible. As part of the Tapestry family, we are innovative, inclusive, and relentlessly optimistic.

• Cash Wrap:
  Greeting customers with a warm smile, offering your name, reading cues to determine needs, capturing contact information where permitted by law, maintaining POS accuracy, keeping the wrap organized and clean, suggesting add‑ons and selling gift cards, complying with Coach policy, and providing a lasting impression.
• Stockroom / Warehouse:
  Receiving shipments and transfers, notifying Store Management of new product, scanning cartons, verifying store information, communicating discrepancies, processing transfers according to Coach standards, organizing and cleaning daily (including remote warehouses), managing stock levels and product ownership, conducting cycle counts, participating in physical inventory counts, and maintaining loss prevention standards.
• Sales Floor:
  Analyzing replenishment needs, restocking zones, executing visual merchandising, supporting floor activities, communicating price points and product availability, responding to customer requests confidently, partnering with the sales team or Store Management, and upholding housekeeping standards.

• 1–3 years of previous retail experience (cashier, stock experience, sales, etc.), preferably in a luxury retail service environment.
• Current knowledge of fashion trends and competition in the marketplace.
• High school diploma or equivalent; college degree preferred.
• Knowledge of cash register systems and basic computer skills (including iPad, laptop, mobile POS, and Internet).
• Ability to execute at a fast pace, communicate effectively with customers and team, maneuver the sales floor and stock room, lift and carry up to 25 pounds (and occasionally 50 pounds).
• Flexible schedule—including nights, weekends, holidays, and high traffic sales days (including Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).

• Drive for Results:
  Consistently exceeds goals and pushes self and others for results.
• Customer Focus:
  Meets expectations of internal and external customers, builds trust and respect, and uses customer information for improvements.
• Creativity:
  Generates new and unique ideas and connects previously unrelated concepts.
• Dealing with Ambiguity:
  Cope with change, decide without the full picture, handle risk and uncertainty, and finish tasks before moving on.
• Interpersonal Savvy:
  Relates well to all kinds of people, builds constructive relationships, uses diplomacy and tact, and diffuses high‑tension situations.
• Learning on the Fly:
  Learns quickly, analyzes successes and failures for improvement, experiments, and embraces unfamiliar tasks.

Base pay range: $15 to $18 per hour.

Health benefits (medical, dental, vision), life insurance and disability insurance, 401(k) savings plan, and paid time off for wellness needs and vacations. Eligible employees may receive discounts on certain products and incentive compensation.

Coach is an equal‑opportunity and affirmative action employer. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration and are made without regard to age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy or any other legally‑recognized protected basis prohibited by applicable law.

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