Deli Department Manager-ATX

Job Description

H-E-B needs energetic and motivated Partners willing to work hard and have fun while providing superior customer service. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.

As a Deli Manager
, you'll be responsible for the total operation of the Seafood Department including Customer and Partner relation, merchandising, and financial performance.

Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources—People—drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

HEART FOR PEOPLE… commitment to work hard to make sure your Customers and Partners come first?

HEAD FOR BUSINESS… the know-how to combine first-class customer service and merchandising / selling?

PASSION FOR RESULTS… ability to handle stressful situations in a fast-paced environment while handling multiple concurrent tasks?

• leadership experience
• drive for financial results

• Spends majority of time using independent judgment making employment-related and business decisions, or effectively recommending such decisions, including product- and department-related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding, or otherwise engaging in resolving Partner-related matters
• Trains School of Retail Management (SORM) and School of Retail Leadership (SORL) trainees
• Maintains communication with all Store Partners involved in department-related processes
• Executes the corporately-driven merchandising plan on a daily basis
• Prepares work schedules, orders product, controls inventory, monitors department budget and payroll
• Regularly performs duties of all Department Partners

• Achieves sales goals by preparing projections / forecasts, managing / reducing costs, and ensuring the accuracy of invoices.
• Exhibits passion for product and customer service; drives customer engagement for department
• Ensures in-stock conditions, wareroom / inventory control
• Monitors department budget and payroll

• Ensures compliance with federal, state, and H-E-B policy and standards for product food safety and sanitation
• Maintains safety / sanitation of equipment and department; maintain sanitation standards throughout the work area

• Minimum age 18 (mandatory)
• Completion of School of Retail Management (SORM) - to be completed during training upon hire
• 1+ years of experience in retail management
• Experience in leadership / management
• Experience in ordering, inventory management, and shrink control
• Food Safety certification

• Knowledge of seafood / industry trends and related processes and SOPs
• Advanced customer service skills
• Interpersonal and verbal / written communication skills
• Computer skills, including MS Office (Word, Excel), and H-E-B systems
• Ability to build, motivate, and maintain staff
• Ability to manage multiple priorities and shift focus between tasks
• No seafood allergies

• Function in a fast-paced, retail environment
• Continuously stand, walk, bend, reach, kneel, squat, reach overhead, and side to side throughout shift
• Regularly work in a cooler environment; occasionally work in an extreme cold environment
• Safely maneuver around moving mechanical parts
• Work extended hours and / or rotating schedules