Gun Customer Service

Overview

Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training. SCHEELS is a leader in the sporting goods industry — driven to create the best experience in the USA for our customers. SCHEELS boasts the largest selection of sports brands in America—offering world-class brands, special attractions, and unmatched customer service.

SCHEELS empowers our associates to become experts in exceeding the needs and expectations of our customers. SCHEELS associates talk-the-talk, and walk-the-walk, with the best product and expert training in the sporting goods industry. Mentorship and professional development training are a focus throughout your entire career.

• Accurately and efficiently process customer transactions through registers to itemize and total customer purchases
• Collects payment in form of cash, check or credit from customers and able to provide accurate change when needed, and the transaction receipt
• Record daily transactions from cash register to balance drawer by counting money at the beginning and end of each shift
• Maintain orderly appearance of personal work space and surrounding areas
• Assist in entering & processing NICS firearm background checks
• Assist with gun room housekeeping
• Ability to carry multiple gun boxes up & down stairs
• Walking multiple customers across the catwalk to the escalators
• Ability to read, write and comprehend simple instructions, short correspondence and memos
• Demonstrate multitasking, organization, attention to detail and problem solving skills
• Experience in Microsoft Office programs such as Word, Publisher, Excel and Google Docs
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages
• Promote the Scheels Visa Rewards card and be able to clearly explain all benefits
• Excellent written and verbal communication skills
• Ability to complete basic mathematical equations
• Ability to deal with problems involving several concrete variables in standardized situations
• Assist with all other duties as assigned
• Ensure all paperwork for firearm sales including but not limited to form 4473, licensing, and background checks are completed accurately and thoroughly

• Customer Service
• Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”
• Culture
• Approach daily tasks, projects and follow-up communication with energy and sense of urgency
• Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact
• Show respect and appreciation for others and Scheels
• Arrive to work and meetings 10 minutes early
• Team Mentality
• Genuine interest and action in helping others before yourself, regardless of recognition or reward
• Teach-ability
• Consistent eagerness to listen, learn, apply knowledge and accept critical feedback
• Ability to adapt to a changing work environment
• Ability to apply concepts of basic math, grammar, punctuation and spelling
• Dress Code
• Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners
• Demonstrate pride and ownership of their work while meeting expected deadlines

The ideal candidate will have a high school diploma or general education degree (GED); and/or 1-3 months of cashiering experience.

• The applicant for this position must be at least 18 years of age.
• Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.
• Heavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects
• Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.

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