Retail Support Specialist
Listed on 2026-02-28
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Retail
Retail Associate/ Customer Service, Retail & Store Manager, Retail Sales, Merchandising
FASHIONPHILE is more than just fashion — we’re revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re‑commerce, we know it's our team members who make it all happen!
We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in‑person and through our digital omni‑channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you.
the Opportunity:
The Retail Business Support Specialist role will support our FASHIONPHILE retail Austin, TX location (Domain) in managing all ‘back of house’ responsibilities including inventory pulling, customer support, shipping of new product, and receiving new products and returns. They will report directly into the local leadership team and be a close partner to the Sales Specialist.
Responsibilities include:
- Unload, sort, unpack, and break down boxes for all incoming packages from FASHIONPHILE Courier
- Prepare customer products for shipping based on company packaging guidelines, including shipping labels
- Pulling products for customers
- Answer phones and supporting client scheduling
- Scanning and organizing products
- Processing customer & retail returns
- GED or equivalent experience
- Prior Experience working in shipping and order fulfillment
- Experience working in a fast‑paced retail environment
- Prior retail or operational experience handling product
- Ability to lift/carry up to 30lbs
- Basic computer skills
- Ability to successfully multitask
- Nice to Have:
Experience working with handheld scanners
- Medical, Dental and Vision Coverage
- FSA options for Medical, Dependent Care & Commuter Benefits
- Paid Time off, Paid Sick Time, and Paid Holidays
- 401(k) with generous match program
- Free Life Insurance and AD&DD
- Long Term Disability Insurance
- Employee Discount
Pay Rate: This position begins at $15.00/HR for all New Hires into FASHIONPHILE's retail Austin, TX location.
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